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System Analyst

4 months ago

Macon, United States Crescens Inc. Full time
Job Title: System Analyst
Location: Macon, GA
Duration: 4+ Months

*Local Candidates in the Macon, GA area
*MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*

Job Description:
  • Imaging, deployment & technical support of laptops, desktops & peripherals to inhouse & remote customers.
  • Configure & support desktop applications & ensure configurations comply with IT policies.
  • Date backup,restore, hardware surplus
  • Provide onsite desktop support for customers located within assigned locations.
  • Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
  • Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
  • Install & support network devices providing business critical service
  • Perform end user data back-up and recovery ensuring attention to detail
  • Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
  • Open/document/track problem tickets escalating to appropriate workgroups when required.
  • Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
  • Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.

Skills:
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Experience with troubleshooting network connectivity issues in both LAN and WAN environments
  • Experience imaging and deploying laptops
  • Experience providing desktop/laptop computer hardware support
  • Experience supporting Microsoft Outlook email client
  • Experience supporting Microsoft Office 2013 or higher
  • Experience supporting remote workers and troubleshooting VPN and remote technology issues
  • Experience with Bitlocker encryption, antivirus, and malware/spyware removal software
  • A+ Certification or Network+ Certification (MUST UPLOAD CERTIFICATION)
  • Experience with local and network printer troubleshooting and repair
  • Technical support experience in a Windows 10 PC environment
  • Experience supporting Cisco VoIP phones and Jabber client
  • Setup and install computers for New Hire On-Boarding's and OffBoarding's
  • Experience in an Active Directory Domain environment.