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Cloud Operations Relationship Manager

4 months ago

San Jose, United States Splunk Inc Full time
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

Ready to shake things up? Splunk continues to be on a tear while enjoying incredible growth year after year. With growth come scaling opportunities and the need to add a Relationship Manager to our Fulfillment Operations and Engineering team to support our Cloud Capacity and Vendor Management function. Join a collaborative and growing organization where you can make a difference.As a Cloud Operations Relationship Manager, you will implement strategies to strengthen existing partnerships with Cloud Service Providers (CSPs), promote partnership events in the broader organization, and support day-to-day relationships with Cloud Vendors.

What you'll get to do

Relationship ManagementDevelop and implement strategies to strengthen existing Cloud Service Providers (CSPs) partnerships.Identify opportunities for collaboration and alignment, fostering the growth of both the CSPs and Splunk while contributing to the success of ongoing programs and the overall relationship.Support day-to-day operations by working closely with CSPs and Splunk teams.Marketing Strategy DevelopmentCraft and publish internal communications to various teams, informing them about upcoming partnership events, meeting cadences, and initiatives.Collaborate with CSP coordinators to ensure that event agenda and communication materials align with event objectives and enhance the attendee experience.Promote the Cloud Capacity & Vendor Management team and the events it organizes along with the external partners.Cross-functional collaborationA collaborative approach with the ability to work effectively with cross-functional teams and external partners.Engage with various vendors to help arrange meetings for ongoing initiatives with the internal Splunk teams.Develop strategies and drive enablement for efficient meetings with the CSPs.Reporting and OversightImplement recurring communications for leadership and Splunk teams on ongoing/upcoming CSP events and meeting occurrences along with metrics.Develop mechanisms to collect feedback and insights from internal teams about partnership events, allowing for continuous improvement in communication strategies.

Must-have Qualifications

3-5+ years of experience; Bachelor's degree with a focus in Technology.Good marketing and interpersonal communication, both written and verbal, skills, including bridging communication between vendors and internal Splunk teams - Engineering, Product, and Information technology communities.Devise and run comprehensive marketing strategies to promote CSP partnership events within the organization.Prior experience with managing large vendor portfolios is advantageous.Experience in documenting, marketing, and communicating opportunities to business stakeholders.

Nice-to-have Qualifications

We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.Relevant certifications for process and/or operational improvement (e,g.: Six Sigma)Relevant certifications that showcase experience with CSPs (e,g.: AWS, Azure, GCP) are a plus.What We Offer You:A constant stream of new things for you to learn. We're always expanding into new areas and onboarding new vendors.A set of extraordinarily hardworking, innovative, open, fun, and dedicated peers, all the way from engineering, operations, IT, and QA to product management and customer support.Growth and mentorship. We believe in growing our team members through ownership and leadership opportunities.