Customer Service Representative
1 month ago
Family-owned and operated since 1968, Tansky Sawmill Toyota has gained a prominent reputation for unmatched community involvement and the honest approach we take with our customers.
We strive to offer our customers a valuable experience during each visit with us
WHAT WE OFFER:
- Health and dental insurance
- 401k program
- Paid training
- Opportunity to grow
RESPONSIBILITIES:
- Lead location-based activities, set daily rental rates, and communicate them to service department staff and digital marketing / social media team for public communication.
- Develop forecast and rate strategy for future rates and reservations build
- Provide leadership, guidance and training to location staff inclusive of the service area, sales training, customer service, car quality, turn-backs, maintenance, in-fleeting, productivity, etc.
- Handle all escalated customer service issues, ensuring timely resolutions that are satisfactory for customers
- Ensure daily physical inventory is performed on store fleet and report monthly physical inventory data to General Manager and Controller
- Oversee the scheduling of fleet maintenance, taking into account customer demand and vehicle need for: oil changes, tire rotation, and OEM recalls; maintain quality standards for vehicle and shuttle cleanliness
- Monitor and send monthly list of eligible vehicles for hand over to used car sales department, ensuring vehicles are grounded, inspected and in appropriate condition for retail sales.
QUALIFICATIONS:
- High school diploma or GED equivalent required; some college preferred or equivalent
- Minimum one year management experience and one year sales/service experience in travel, retail, or hospitality
- Demonstrated sales record and understanding of management to achieve a best practices performance environment
- Analytical skills that diagnose numerical trends and target root causes of below standard performance
- Ability to organize and express ideas and information clearly and accurately utilizing excellent communication skills both face to face and written
- Ability to perform data entry and computer entry tasks, excellent administrative, organizational skills including excellent Microsoft Office skills
- Ability to work individually and within a team environment to effectively manage stressful and challenging situations
- A valid driver’s license, be 21 years old with an acceptable Motor Vehicle Report (MVR)
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