Nursing Home Administrator
2 weeks ago
Summary: Lead and direct the overall operations of the facility in accordance with customer needs, government regulations and Company policies, with focus on maintaining excellent care for the residents while achieving the facility's business objectives.
Environment: Work will be performed primarily indoors at one of our long-term healthcare facilities, throughout all areas, including in resident rooms, and on carpeted and/or tiled floors. Work will be performed there routinely around other co-workers, healthcare staff, residents, and guests. Due to the nature of facility's business, worker may be exposed to occasional slippery floors, object on floors, chemicals, sharp objects, hazardous materials and waste (including human), blood borne pathogens, and communicable diseases, as well as high-stress medical and/or life-threatening situations.
Essential Duties & Responsibilities:
• Meet physical and sensory requirements stated below and be able to work in the described environment.
• Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.
• Management duties including, but not limited to, hiring, training and developing, coaching and counseling, and terminating department staff, as deemed necessary.
• Ensure that all employment practices are administered fairly and without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status in accordance with applicable federal, state and local laws.
• Verify that the building and grounds are maintained appropriately, and that equipment and work areas are clean, safe and orderly, and any hazardous conditions are addressed.
• Monitor company identified Key Performance Indicators and address issues that affect performance of the facility.
• Lead the facility management staff and consultants in developing and working from a business plan that focuses on all aspects of facility operations, including setting priorities and job assignments.
• Monitor each department's activities, communicate policies, evaluate performance, provide feedback and assist, observe, coach, and discipline as needed. • Develop an environment that allows for creative thinking, problem solving, and empowerment in the development of a facility management team.
• Oversee regular rounds to monitor delivery of nursing care, operation of support departments, cleanliness and appearance of the facility; morale of the staff; and ensure resident needs are being addressed.
• Exhibit positive customer service - both to internal and external customers.
• Utilize survey information, in addition to other source documents, to address areas of importance as defined by our customers.
• Responsible for the QA (Quality Assurance) program.
• Maintain a working knowledge of and confirm compliance with all governmental regulations.
• Monitor Human Resources practices to verify compliance with employment laws and company policies, and to confirm practices that maintain high morale and staff retention to include effective communication, prompt problem resolution, proactive supervisory practices and maintaining a proactive work environment.
• Manage turnover and solidify current and future staffing through development of recruiting sources, and through appropriate selection, orientation, training, staff education and development.
• Assist in the recruitment and selection of competent department managers, supervisors, and other auxiliary personnel.
• Consult with department managers concerning the operation of their departments to assist in eliminating/correcting problem areas, and/or improvement of services.
• Recognize employees for exceptional care and job performance on a regular basis and as part of their performance evaluations.
• Manage facility budgets and business practices to include labor costs, payables and receivables.
• Monitor business activities to be certain procedures and standards are followed, appropriate handling of funds and that sound credible business practices are always followed.
• Communicate budget guidelines and expectations to Department Managers.
• Develop and implement a marketing strategy for the facility that reflects service opportunities, competition, potential market area changes, and which maximizes census, payor mix and ancillary revenues.
• Lead and monitor employees to play an active role in carrying out the marketing plan.
• Take initiative in evaluation, development and implementation of new business opportunities that meet the needs of the community and benefit the Company.
• Develop positive relationships on behalf of the Company with government regulators, residents, families, other area health care providers, physicians and community at large.
• Act as a resource of information to the community related to health care issues.
• Provide guidance and leadership throughout the survey process to ensure state and federal regulations are met and adhered to.
• Attend or complete in-service education programs and/or CEUs in order to meet facility and licensure educational requirements.
• Other special projects and duties, as assigned.
Job Requirements:
• Current/active state Nursing Home Administrator license.
• Minimum of three (3) years related experience and one (1) to two (2) years management/supervisory experience.
• Effective verbal and written English communication skills.
• Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook and Internet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Strong analytical and problem-solving skills.
• Ability to work with minimal supervision, take initiative and make independent decisions.
• Ability to deal with new tasks without the benefit of written procedures.
• Approachable, flexible and adaptable to change.
• Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.
Physical and Sensory Requirements:
* Moderate physical activity: o Requires handling of average-weight objects up to twenty-five (25) pounds.
*Standing and/or walking for more than four (4) hours per day.
* Sitting for more than two (2) hours at a time.
*Requires consistent computer work with repetitive typing and concentrating on computer screen
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