Svcs/Operations Manager, Claim Operations
4 months ago
JOB DESCRIPTION
:Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines: Assigns, distributes and coordinates work of the team with other teams ensuring consistent, efficient and timely delivery of service to drive superior results. Validates staffing levels and anticipates workforce demands. Ensures compliance with company and industry regulations, policies and guidelines. Develops and uses work management tools to allocate resources, facilitate efficient processes and to conduct performance/quality reviews of staff and service delivery. Develops and maintains relationships and resolves operational and procedural difficulties/issues with management, work teams and customers as necessary. Generates ideas for improvement across teams and implements approved changes. Takes calculated risks and is experimental to increase responsiveness, resolve issues and continuously raise the quality of work. Manages the work activities and has responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction. Sets appropriate stretch goals aligned with CNA?s strategy and commitment to our customers. Prepares and distributes management reports (i.e. production/quality). Uses information analysis tools, technology and key metrics to make decisions. Represents the team in meetings with management and provides input for management decision making. Manages and monitors overtime spending. Gathers data and provides input into annual budget forecast. Reporting Relationship
Typically Manager or above
Skills, Knowledge and Abilities
Strong client and team interpersonal and leadership skills with the ability to motivate others. Industry and company knowledge as well as strong knowledge of the essential functions performed by the team. Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service. Familiarity with the concepts and practices of staff management. Excellent verbal and written communication skills, with the ability to convey technical issues in a clear, concise and effective manner. Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects. Strong computer skills including Microsoft Office suite and other business related software systems. Strong customer focus with a mindset towards continuous improvement. Focuses on objectives to set direction and drive superior results. Uses Metrics and information analysis and accesses technology resources as needed. Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win. Value driven to provide superior solutions to internal and/or external customers. Acts with a sense of urgency to advance priorities of the organization. Helps other to excel through collaboration and building strong relationships. Thinks creatively and uses diverse ideas to solve problems.Education and Experience
Bachelor's Degree or equivalent work experience and completion of applicable insurance courses. Typically a minimum of four years experience in a specific function or field of expertise along with management experience.-
Wyomissing, Pennsylvania, United States CNA Full timeJob SummaryCNA is seeking a highly skilled Operations Manager, Claim Operations to join our team. This role is responsible for leading the claim operations team and ensuring the delivery of high-quality services to our customers.Key ResponsibilitiesTeam Leadership: Lead and manage the claim operations team to achieve business objectives and drive superior...
-
Operations Manager, Claims Services
4 weeks ago
Wyomissing, Pennsylvania, United States CNA Full timePosition OverviewThe Claims Operations Manager is responsible for overseeing the effective delivery of services within the claims department. This role involves collaboration with various teams to ensure seamless operations and high-quality service.Key ResponsibilitiesFacilitates coordination among teams to optimize service delivery.Assesses staffing...
-
Claims Operations Supervisor
4 weeks ago
Wyomissing, Pennsylvania, United States CNA Full timePosition OverviewThe Operations Manager for Claims is responsible for overseeing the effective delivery of services within the claims department. This role requires a strategic approach to managing resources and ensuring compliance with company standards.Key ResponsibilitiesCollaborates with various teams to facilitate seamless service provision.Assesses...
-
Claims Specialist
3 weeks ago
Wyomissing, Pennsylvania, United States CNA Full timeCNA is seeking a skilled Claims Analyst to manage an inventory of commercial claims, verify policy coverage, and maintain accurate documentation. As a Claims Analyst, you will interact with insureds, claimants, and business partners to provide quality customer service and timely updates.Key Responsibilities:Manage commercial claims inventory in accordance...
-
Claims Resolution Expert
3 weeks ago
Wyomissing, Pennsylvania, United States CNA Full timeJob SummaryCNA is seeking a highly skilled Workers Compensation Claims Consultant to join our team. As a key member of our claims organization, you will be responsible for managing complex investigations of claims, determining coverage issues, liability, compensability, and damages.Key ResponsibilitiesManage highly complex investigations of claims, including...
-
Insurance Claims Consultant
3 weeks ago
Wyomissing, Pennsylvania, United States CNA Full time**Job Summary**CNA is seeking a highly skilled and experienced Workers Compensation Claims Consultant to join our team. As a key member of our claims organization, you will be responsible for managing complex investigations of claims, determining coverage issues, liability, compensability, and damages.**Key Responsibilities**Manage highly complex...
-
Claims Resolution Specialist
1 week ago
Wyomissing, Pennsylvania, United States CNA Full time{"Job SummaryWe are seeking a highly skilled Claims Resolution Specialist to join our team at CNA. The successful candidate will be responsible for managing complex investigations of claims, including coverage issues, liability, compensability, and damages.Key Responsibilities* Manage highly complex investigations of claims, including coverage issues,...
-
Claims Representative, APD
5 days ago
Wyomissing, Pennsylvania, United States CNA Full timeJob SummaryCNA is seeking a skilled Claims Representative, APD to join our team. As a Claims Representative, you will be responsible for managing an inventory of commercial claims, verifying policy coverage, and authorizing disbursements within authority limits.Key ResponsibilitiesManage an inventory of commercial claims, following company protocols to...
-
Claims Representative, APD
2 weeks ago
Wyomissing, Pennsylvania, United States CNA Full timeJob SummaryCNA is seeking a highly skilled Claims Representative, APD to join our team. As a Claims Representative, APD, you will be responsible for managing an inventory of commercial claims, verifying policy coverage, and authorizing disbursements within authority limits.Key ResponsibilitiesManage an inventory of commercial claims by following company...
-
Claims Resolution Specialist
3 weeks ago
Wyomissing, Pennsylvania, United States CNA Full timeJob Summary:CNA is seeking a highly skilled Claims Resolution Specialist to join our team. As a key member of our claims organization, you will be responsible for managing complex investigations of claims, including coverage issues, liability, compensability, and damages.Key Responsibilities:Investigate and analyze complex claims to determine coverage,...
-
Claims Representative, APD
3 months ago
Wyomissing, United States CNA Full timeJOB DESCRIPTION : Essential Duties & Responsibilities: Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of low to moderate complexity and exposure commercial claims by following company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and...
-
Operations Manager
2 days ago
Wyomissing, Pennsylvania, United States CNA Full time{"title": "Operations Manager", "content": "Job SummaryCNA is seeking an experienced Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading a team of professionals to deliver exceptional service to our customers.Key ResponsibilitiesLead a team of operations professionals to achieve business objectives...
-
Workers Compensation Claims Specialist
2 days ago
Wyomissing, Pennsylvania, United States CNA Full timeJob SummaryCNA is seeking a highly skilled Workers Compensation Claims Consultant to join our team. As a key member of our claims department, you will be responsible for managing complex investigations of claims, determining liability, and implementing effective resolution strategies.Key ResponsibilitiesManage highly complex investigations of claims,...
-
Workers Compensation Claims Consultant
3 months ago
Wyomissing, United States CNA Full timeJOB DESCRIPTION : Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy...
-
Auto Claims Representative Trainee
4 weeks ago
Wyomissing, Pennsylvania, United States Travelers Insurance Full timeCompany OverviewAt Travelers Insurance, we prioritize the well-being of our customers, communities, and employees. This commitment has established us as a leading property casualty insurer for over 160 years. We foster a culture of innovation and collaboration, making it a great place to build your career.Position OverviewThis role is part of a structured...
-
Auto Claims Representative Trainee
4 weeks ago
Wyomissing, Pennsylvania, United States Travelers Insurance Full timeCompany Overview:At Travelers Insurance, we prioritize the well-being of our customers, communities, and each other. This commitment has solidified our standing as a leading property casualty insurer for over 160 years. Position Overview:This role is a part of a structured training program aimed at developing the necessary skills to transition into an Auto...
-
Auto Claims Representative Trainee
4 weeks ago
Wyomissing, Pennsylvania, United States Travelers Insurance Full timeWho Are We?At Travelers Insurance, we prioritize the well-being of our customers, communities, and each other. This commitment is the foundation of our longstanding reputation as a leading property casualty insurer for over 160 years.Job CategoryClaimsCompensation OverviewThe annual base salary range for this position reflects a nationwide market range and...
-
Auto Liability Exp. Claim Rep.
2 months ago
Wyomissing, United States Travelers Full timeWho Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine...
-
Restaurant Operations Manager
3 weeks ago
Wyomissing, Pennsylvania, United States Gecko Hospitality Full timeJob Description:The Restaurant Manager will be responsible for ensuring 100% compliance with all company policies and procedures. This includes making suggestions regarding development, promotion, and disciplinary measures affecting team members, as well as making hiring and termination recommendations to the General Manager.The Restaurant Manager will also...
-
Pharmacy Operations Director
2 weeks ago
Wyomissing, Pennsylvania, United States Cencora Full timeJob SummaryCencora is seeking an experienced Pharmacy Manager to lead operations at our new pharmacy facility in Pennsylvania. This role will oversee daily operations, manage a team of pharmacists and technicians, and ensure efficient prescription processing and shipping.Key ResponsibilitiesOversee daily operations of the pharmacy fulfillment center,...
