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Luxury Sales Consultant

3 months ago

San Jose, United States Blue Nile Full time

At  Blue Nile , we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. 


Blue Nile  is looking for a Luxury Sales Consultant  who is eager for an exciting opportunity to join our retail showroom in the  Westfield Valley Fair mall in Santa Clara, CA . The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A  Luxury Sales Consultant  at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers. Luxury Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile. 

Responsibilities:

Communicate the Blue Nile difference, instilling trust and confidence in our brand

Demonstrate exceptional customer service and continually develop your product knowledge to educate customers

Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience

Proactively follow up on all internal and external communications while maintaining Blue Nile service standards

Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations

Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth

Continuously maintain excellent attendance and punctuality

Consistently achieve or exceed company sales and service goals

Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.

Qualifications:  Previous retail sales or customer service experience required.

High School Diploma or GED

Jewelry experience a plus but not required

Excellent interpersonal, creative problem solving, organizational and time management skills

Excellent listening, written and verbal communication skills

Strong attention to detail and high integrity

Ability to work within deadlines in a fast-paced environment

Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems

Ability to stand for extended periods of time

Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons

Authorized to work in the U.S

The hourly pay range for this job is $21.68 - $31.43. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.

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