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Guest Service Manager

3 months ago

Auburn, United States Graduate Hotels Full time

Description

Graduate Hotels®, is seeking a Guest Service Manager to join Graduate Auburn  and its brilliant team of hospitality enthusiasts.

Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.

Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership.

JOB DUTIES AND RESPONSIBILITIES 

Monitors daily status of rooms, rates, discount rates andpackages Maintains current list of available rooms for walksituations Coordinates blocking ofrooms for groups Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guestrelations Communicates hotel’s unique design elements foreffective storytelling Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives aremet Reviews guest satisfaction results and property audits to identify areas ofimprovement Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify an address employee opportunity areas Ensures staff communicates effectively with other hotel departments Maintains productive relationship with Valet Parkingprovider Regularly reviews department budget to meet budgeted wages and generalexpenses Ensures prompt and courteous service toguests Pre-registers guests according tostandards Completes and monitors employeeschedules Monitors and ensures VIParrivals are executed to highest standard Keeps track of rooms to ensure accurate status and readiness forcheck-in Hires, trains and develops direct employees Interacts positively and professionally with guests to resolveissues Acts as Manager on Duty asrequired Works nights, weekends, and holidays as needed Other duties asassigned

EDUCATION AND EXPERIENCE

Minimum of 3 years in similar leadership role.  High School Diploma/GED, post-high school educationpreferred

KNOWLEDGE, SKILLS AND ABILITIES

Basic math skills Ability to communicate effectively verbally and in writing Strong leadership skills Ability to exceed expectations of guests and team members Excellent time management skills