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SMG - Worldwide Entertainment & Convention Venue Management

Box Office Manager (TO-94462)

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POSITION: Box Office Manager DEPARTMENT: Box Office Reports To: FLSA STATUS: Exempt ASM GLOBAL, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Box Office Manager at the Mountain Health Arena. The Box Office Manager directs and coordinates the entire Box Office operation at the facility by performing the following duties personally or through subordinate supervisors. MAJOR RESPONSIBILITIES: * Directs and oversees the internal control of daily operations as outlined in the ASM Global Box Office Manual. * Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner. * Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration. * Builds and modifies all computer ticket events and issues computer access codes to facility management. * Coordinates the house scale for all ticket events. * Maintains communication with ticket company representatives for updates and/or revisions in computer operations. * Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative. * Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale. * Prepares and presents the final box office statement for settlement of each event. * Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public. * Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules. * Supervises, instructs, and trains ticket sellers as to the proper selling procedures. * Assists or sells tickets as needed. * Opens and or closes ticket window as required. * Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately. * Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets. * Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault. * Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor. * Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance. * Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions. * Other duties may be assigned. * Maintains accurate count of tickets sold, money received from ticket sellers and change banks * Prepares and submits a daily report of business transactions. * Makes bank deposits. SUPERVISORY RESPONSIBILITY: Manages the Ticket Sellers or other Box Office staff. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with ASM GLOBAL's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Bachelor's Degree preferred 3 years related experience required Or equivalent combination of education and experience Experience in accounting and customer service essential Box office experience in a similar environment strongly preferred Supervisory experience preferred TO APPLY: This position offers a competitive salary and benefit package. Resumes must include salary requirements for consideration and may be sent to: Cindy Collins One Civic Center Plaza Huntington, WV 25701 No Phone Calls Please EMAIL: ASM GLOBAL is an Equal Opportunity Employee M/V/D/F

2 days ago

Huntington, New York, United States

Full time

SMG - Worldwide Entertainment & Convention Venue Management

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