Inside Account Manager
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Inside Account Manager — OEM/Partner-Driven Sales Support (Commercial + SLED)
Core Responsibilities
- Own end-to-end quoting support: BOM creation, pricing requests, distributor sourcing, deal registration coordination, and quote delivery.
- Coordinate with OEMs/partners (Dell, Cisco, Palo Alto, AWS, etc.) on SKUs, configurations, licensing, special pricing, and renewals.
- Serve as the operational customer contact: order status, documentation, internal routing, and follow-through.
- Support AEs with opportunity administration: documentation collection, handoffs, and internal alignment to maintain deal velocity.
- Partner with delivery and project teams to ensure clear scope alignment and clean execution transitions.
- Maintain CRM hygiene and reporting: opportunity updates, product mapping, close dates, and activity notes.
- Support renewals and subscription management (co-terming, entitlements, service dates).
Required Qualifications
- 3+ years in inside sales, sales support, quoting, channel operations, or OEM/distributor operations.
- Direct experience working with OEMs/distributors and quoting processes (preferred: Dell, Cisco, Palo Alto, AWS).
- Strong operational discipline and attention to detail; able to manage multiple priorities and deadlines.
- Strong customer service orientation and communication skills.
Preferred Qualifications
- Exposure to SLED procurement/quoting support.
- Familiarity with CRM and quoting/CPQ workflows.
- Experience attaching services (managed/professional services) to product transactions.
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