Healthcare Patient Scheduling Specialist

2 weeks ago


Nashville, United States Get It - Healthcare Full time

Are you passionate about creating positive healthcare experiences and building meaningful patient relationships? If you're looking for an opportunity to make a real impact in the healthcare industry, this role is for youWe are seeking a Medical Customer Experience Representative to join our growing team. In this full-time, remote position, you will play a crucial role in ensuring patients receive compassionate, high-quality support when they need it most. This is an excellent opportunity to work in a dynamic, fast-paced environment where your contributions truly make a difference.Why Join Us?Be part of a mission-driven team dedicated to improving patient engagement.Work remotely while contributing to a supportive and collaborative culture.Enjoy a comprehensive benefits package starting after just 90 days.Grow your career in a rapidly expanding organization that values your professional development.Your Responsibilities:Provide outstanding patient support by answering inbound calls with professionalism, empathy, and efficiency.Resolve concerns and de-escalate conflicts with a patient-focused approach.Conduct outbound calls to assist with appointment scheduling, rescheduling, and information gathering.Collaborate with internal teams to enhance the patient experience and streamline operations.Triage patient inquiries, ensuring they are directed to the appropriate department or healthcare provider.Demonstrate knowledge of medical terminology and insurance processes to assist patients effectively.Maintain compliance with HIPAA regulations and uphold high standards of patient confidentiality.What We're Looking For:At least one year of experience in a customer service or medical office role.Familiarity with medical office procedures, insurance types, and patient scheduling.Strong computer skills, including proficiency in MS Office, databases, and electronic health records (EHR).Excellent communication and problem-solving abilities.Ability to multitask effectively in a fast-paced environment.Preferred experience with AthenaHealth EHR systems (not required but a plus).Job Details:Job Type: Full-time, RemotePay: $21.00 - $30.00 per hourSchedule: 8-hour shifts with flexible days and times availableBenefits: Paid time offReady to Make a Difference?If you're a proactive and compassionate professional who thrives in a fast-paced environment, we'd love to hear from you Apply today and be part of a team that's redefining patient engagement.Employment Type: Full-TimeSalary: $ 21.00 30.00 Per Hour



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