Sr. Salesforce Marketing Cloud Admin/Developer

Together we fight for everyone's opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

Voya Financial is looking for an experienced, insightful and results-oriented Sr. Salesforce Marketing Cloud Administrator/Developer to support our Enterprise Wide Marketing business.  Our ideal candidate is passionate about their work, self-motivated, detail oriented and has excellent problem solving abilities. The desired candidate will have a strong technical background in Salesforce Marketing Cloud and a deep understanding of product design and implementation.  The candidate will develop knowledge of Voya's business workflow and processes and translate that knowledge into business solutions that are scalable, extensible and easily maintainable on the Salesforce Marketing Cloud platform.

The Contributions You'll Make:

• Responsible for requirements gathering, development, configuration, testing and debugging Marketing Automation solutions and integrations using Salesforce Marketing Cloud Platform and ETL tools.
• Responsible for the Marketing Cloud subscriber model and data flow as it moves between platforms (Marketing Cloud, Salesforce, Data Warehouse, and others), to ensure processes (such as unsubscribe) are consistent
• Responsible for analysis and requirement gathering as well as documenting specifications
• Create and maintain all necessary documentation for developed applications
• Maintain and document technical processes and marketing automation procedures and provide seamless hand-off to business users to utilize
• Collaborate with marketing and product management teams to define and implement new functionality and product capabilities within Salesforce Marketing Cloud
• Continuously analyze operational process to find and implement new efficiencies
• Perform data queries (SQL and SOQL) to pull ad hoc data from database for analytics, segmentation, data import/export etc.
• Key contact for Salesforce Marketing Cloud Premier Support, participating in weekly meetings and liaising with designated support engineer Skills, Knowledge & Experience Required

Minimum Knowledge and Experience:

• Bachelor's degree in Computer Science, Software Engineering, MIS or similar curriculum is required.
• 4+ years of application development experience
• 2+ years Salesforce Marketing Cloud experience is a must.
• Salesforce Certified Marketing Cloud Email Specialist – Required.
• In-depth understanding of the architecture, capabilities and constraints of the Salesforce application coupled with good understanding of business processes.
• Database experience writing queries in SQL/SOQL, working with Data Loader, Workbench and ETL tools to perform bulk data updates.
• Hands-on experience with Email Studio, Mobile Studio, Content Builder, Contact Builder, Web Studio, Automation Studio and Journey Builder
• Strong working knowledge of data modeling concepts, relational database systems, Object Oriented Programming and web application development
• Experience with ETL, Server-Side JavaScript (SSJS), SQL, AMPscript, JSON and SOAP/REST APIs
• Understanding of online user experience as it relates to email, content, and conversion
• Proven ability to multitask and work in a fast-paced environment
• Familiarity with agile software delivery methodologies such as Scrum.
• Excellent oral, presentation, and written communication skills required.
• Experience with Salesforce Cloud platforms - Service, Sales, Marketing and App Exchange Products.

Minimum Knowledge and Experience:

• Salesforce Certified Marketing Cloud Engagement Developer - preferred
• Financial Services experience is a plus but not required.

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Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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