Communication Associate

4 days ago

Chicago, Illinois, United States JPMorgan Chase Full time $60,000 - $100,000 per year

We're seeking a dynamic and detail-oriented Communication Associate to join our Banking & Sales Enablement team. 

As a Communications Associate within the Banking and Sales Enablement team, you will be responsible for helping translate the technology and product changes that are made to banking and sales teams' tools—ensuring that end users are informed and empowered to adapt to change and drive business results. You'll be responsible for developing go-to-market and update communication plans, coordinating across multiple product and business teams, and engaging with stakeholders to achieve success. Projects include new feature releases, existing platform enhancements, support issues and ad hoc outage communications as needed to support Global Banking and Payments' end user groups and business support teams.

Job responsibilities:

  • Coordinate projects across multiple teams to keep key stakeholders informed of updates and assist with rolling out new or updated tools and systems to users
  • Develop and deliver communication material to support change management, learning curriculum and general product updates and announcements through a variety of channels
  • Develop and execute on communication plans related to feature releases, platform enhancements and support issues identified by end users and business stakeholders
  • Obtain understanding of system and platform functionality
  • Participate in ongoing engagement forums to understand adoption success, gather user feedback, and optimize communication materials based on this feedback

Required qualifications, capabilities, and skills: 

  • Minimum 3+ years of experience in internal communications and project management
  • Experience in Sales Enablement, change management or technology communications and related tools (E.g., Customer Relationship Management (CRM) or Deal Management systems)
  • Strong understanding of the banking and sales tools landscape
  • Strong understanding of Agile delivery and working with product owners
  • Highly-motivated, detail-oriented, self-starter with the ability to work independently under tight timelines is essential
  • High technical aptitude with a desire to help others learn
  • Able to work on a global scale with the ability to tailor messaging as needed 
  • Outstanding communication and interpersonal relationship skills 
  • Team player with the ability to help drive our "One Team, One Voice" approach
  • Proficient in Microsoft Office: Word, Excel, PowerPoint, and Teams

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