Parking Technology Support Specialist

Date Opened: Monday, November 10, :00 AMClose Date: Monday, November 24, :00 AMDepartment: Aviation DepartmentFunction IT Operations & SupportSalary: $ $34.51 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

SUMMARY

The Parking Technology Support Specialist is responsible for serving as a technical resource and liaison for the Parking Systems Network, between I&T, customers and various departments. This person responds to and diagnoses problems through discussion with users, troubleshooting, diagnosing and identifying potential solutions to issues. Providing training to staff on software and hardware use, and configuring simple to intermediate departmental technology, will be within the scope of responsibility. Additional responsibilities may include overseeing the work of vendors and maintaining tools or systems in support of departmental business needs.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides technical support and troubleshooting. Monitors and responds to support phone calls and emails.
• Analyzes specifications for new hardware and software. Tests equipment and software.
• Maintains and updates inventory and recommends upgrades as needed.
• Manages and provides coordination for projects related to technology refresh and operating system upgrades. Communicates with vendors, other technicians, and customers.
• Creates and maintains custom task sequences and other custom code for front-end image management.
• Creates task sequences to apply business department specific configurations.
• Develops, tests, and deploys updates to enterprise workstations.
• Generates documentation on resolution of technical issues on various technologies.
• Performs related work as required.
• Monitors the installation, troubleshooting, repair, and preventive maintenance of the Parking Access and revenue control system along with other related parking systems.
• Ability to communicate technical expertise to all levels of technology users.
• Assist contractors/technicians to find and troubleshoot various parts of the system.
• Knowledge of PCI compliance
• A hybrid work-site schedule is offered with a combination of in-office and remote hours available, per supervisor approval.
• Reports back to work as needed for overnight changes or issues that occur from parking systems.

SUPERVISORY RESPONSIBILITIES:

• Although this is not a supervisor role, the work may require occasional direction of assistants, seasonal employees, interns, or temporary employees.

MINIMUM QUALIFICATIONS:

High School Graduate or Equivalent and 5 years' relevant work experience

OR

Associate degree and 3 years' relevant work experience

OR

Bachelor's degree and 1-year relevant work experience

PREFERRED QUALIFICATIONS:

At least two years of relevant college-level course work or an Associate's degree from an accredited college or university in Information Technology, Computer Science, or a related field. Three (3) to five (5) years of experience in information technology support, including hardware, software and networking.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:

• Network communications and security
• Principles and practices of inventory management
• Patch management best practices

Skill in:

• Interpersonal skills necessary to develop and maintain effective working relationships
• Critical thinking, analysis and troubleshooting
• Providing customer service to internal stakeholders

Ability to:

• Successfully prioritize projects in order to meet schedules and deadlines
• Accurately maintain documentation of work product
• Maintain the confidentiality of information and professional boundaries
• Test and evaluate hardware and software to determine efficiency and reliability
• Maintain professionalism and build strong relationships interdepartmentally

WORKING CONDITIONS AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is relatively free from unpleasant environmental conditions. Incumbents may be required to exert up to 10 pounds of force occasionally, and/or having to lift, carry, push, pull or otherwise move objects, including the human body. Walking and standing are required.

ADA and Other Requirements-

Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Adequate vision, hearing, and speech required

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other people and or noises, which in return could result in some level of stress, fatigue, or strain
• Comprehensive of written information in work related documents
• Ability to hear, understand and distinguish speech
• sensory modalities) for proof reading, data entry, tabulating data
• Ability to operate in an environment with frequent interruptions

ADDITIONAL INFORMATION:

This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

CONDITIONS OF EMPLOYMENT

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email

.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the

Innovation & Technology ADA request form

or call

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

The City of Charlotte is a drug and alcohol-free workplace.