Customer Service Representative

4 days ago

Madison Heights, Michigan, United States HCi Valve Full time $42,000 - $72,000 per year

**ONLY CANDIDATES RESIDING WITHIN THE METRO DETROIT AREA WILL BE CONSIDERED FOR ROLE*

Overview
:

HCi, a leading provider of quality, innovative, and energy efficient hydronic balancing products for the HVAC industry, is seeking a Customer Service Representative. The successful candidate would possess education and early job experience that will help lead to the success of HCI by processing PO's, coordinating group inboxes and calendars, and producing quality, competitive HVAC estimates. The candidate would also benefit from having an educational background and or working knowledge of plumbing and HVAC systems.

Responsibilities
:

  • Process PO's and enter orders into HCI's enterprise system
  • Manage and maintain multiple inboxes keeping them up to date
  • Support the estimation team by populating a quotations calendar
  • Compile and finalize estimate within provided deadline
  • Create, organize and massage excel data sets for use in multiple projects
  • Follow up with customer inquiries to ensure ongoing customer satisfaction
  • Manage time effectively, meet performance goals, and work cooperatively with other members of the team
  • Determine customer needs and expectations in order to recommend specific products and solutions
  • Provide accurate information regarding availability of in-stock items
  • Assist customers with lead time and tracking requests
  • Technical support to the product line
  • Present a professional image at all times to customers and during scheduled shift
  • Follow company policies and procedures
  • Perform other duties as and when required

Job Requirements:

  • Bachelor's Degree desired
  • A minimum of 1-3 years' experience (Education may be taken in conjunction with experience)
  • Knowledge of plumbing and HVAC systems preferred
  • Produce timely, accurate, and competitive estimates with minimal data
  • Computer Program proficiencies: Strong Excel skills, MS Word and Outlook
  • Attention to detail and accuracy
  • Anticipate requirements and cost components of projects
  • Strong organizational skills and ability to multi-task
  • Aggressive nature, independent thinker
  • Excellent communication skills with team members and clients
  • Customer Service Focus
  • Desire to learn

Hydronic Components Inc., is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.

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