Patient Services Coord. III

Site: Massachusetts General Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Join Our Team in Oral & Maxillofacial Surgery

We're looking for a detail-oriented and compassionate coordinator to support patient care and surgical scheduling. In this dynamic role, you'll manage appointments, insurance approvals, and collaborate with clinical teams to ensure a smooth experience for patients. If you thrive in a fast-paced environment and enjoy making a difference in healthcare, we'd love to hear from you

Job Summary

Position Summary:

This role supports the oral and maxillofacial surgery practice by coordinating all aspects of patient care and physician scheduling. Reporting to the Accounts Receivable Manager, the individual will ensure smooth operations through high-quality customer service, appointment coordination, insurance approvals, and workflow optimization.

Key Responsibilities:

Manage high-volume phone lines and patient communications.

Schedule appointments, procedures, and surgeries using Epic.

Coordinate referrals, authorizations, and pre-certifications.

Assist with billing inquiries and financial quotes.

Maintain surgical schedules and prepare necessary documentation.

Collaborate with internal departments (e.g., Admitting, International Office, Interpreters).

Ensure HIPAA compliance and protect patient confidentiality.

Support process improvements and special projects.

Teamwork & Collaboration:

Provide coverage during staff absences and assist in training new team members.

Communicate with physicians, nurse practitioners, and other departments to improve patient flow.

Participate in meetings and technology/process improvement initiatives.

Qualifications

Qualifications & Skills:

We're seeking a candidate with at least a high school diploma (Associate's or Bachelor's preferred) and 3–5 years of relevant experience. Ideal applicants will be tech-savvy, comfortable using Epic and other scheduling systems, and knowledgeable about insurance processes—including dental. Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced clinical setting are essential.

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Onsite

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$ $27.17/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.