Vice President/Director of Patient Engagement

2 days ago

Boston, Massachusetts, United States HBox Full time $1,000,000 - $1,800,000 per year


HBOX is a Virtual First Company, Enabling Primary Care Providers (PCP) to capture true Virtual Care Opportunities beyond Telehealth. We enable PCP to provide Proactive and Continuous Care and add new Recurring monthly revenue streams without any upfront cost. With our unique distribution and business model, we are seeing fast acceptance and great adaption with our target customers.

We have built unique and Industry's first Integrated Hardware, Cloud & AI Technologies based Virtual care Platforms for PCP Market. We are a Post revenue company with customers in 7 States and growing extremely fast. 

Now we are looking for a highly entrepreneurial and execution-driven individual with extensive experience in HealthCare Industry specifically in the Patient Engagement Area (provider side) to join our team, with a hands-on & "roll-up-your-sleeves" work culture.

In this role, the primary responsibility is to drive and manage the Patient Enrollment & Engagement function. With our unique business model where our revenue is directly dependent on successful Patient engagement, this role can make or break our company's success and hence will play a key role in HBox

Responsibilities 

  • You will own the Patient enrollment and engagement strategy & execution of the same.
  • You will create & report unique and innovative KPIs that drive the success of HBox.
  • Build result-driven teams of Enrollment specialists and Care Coaches that serve customers in all states we operate. 
  • Leverage data to manage performance and priorities for the Patient Enrollment & Engagement teams and channel critical customer feedback to the Product team
  • You should apply the latest research and techniques (Behavioral science, Gamification) to Patient engagement 
  • Lead the organization in a collaborative, fast-paced, and evolving environment

Profile
The right person for this role is:

  •  10+ years experience in the healthcare industry especially gained by implementing Digital Health trends and tools in Provider Organisations
  •  7+ years of experience in the Patient Engagement function 
  • Passionate about empowering the Medicare population to lead an Active & Healthy Life and creating exceptional value & ROI for our Business customers.
  • Experience developing key business metrics and track record of consistently delivering against targets in a fast-paced environment
  • Experience building and leading multiple customer-facing teams with a focus on implementation, engagement, and retention 
  • Exceptional team player capable of driving customer-focused initiatives cross-functionally 
  • Completely self-driven and motivated; Thrives working independently.
  • Rigorous and disciplined in building and managing a customer base
  • Undaunted by the pace and challenges in the life of a high growth startup

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