Delivery Center Supervisor

The Delivery Center Supervisor is responsible for overseeing the day-to-day operations of the delivery center to ensure timely, accurate, and safe deliveries. This role manages delivery drivers, shipped parts, ensures compliance with safety and DOT regulations, resolves operational issues, and works closely with warehouse, account receivable and customer service teams to meet performance goals. In addition, the DCS will perform technical tasks such as troubleshooting technical issues and performing administrative tasks, such as managing team performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise, schedule, and support a team of delivery drivers to ensure efficient routing, handling of parts and on-time deliveries.
• Monitor and manage daily delivery operations to ensure product handling, productivity, quality, and customer satisfaction targets are met. This may include observing loading process and validate piece counts before drivers leave.
• Conduct ride-along and on the road observations to ensure quality control with parts, customers, and truck usage.
• Foster a culture of safety by educating team members and enforcing compliance with warehouse safety procedures, OSHA regulations, and company policies.
• Conduct daily pre-trip and post-trip inspections and audits to ensure vehicle readiness and cleanliness.
• Track and review delivery logs, mileage, and performance metrics, completed and unfinished deliveries; identify trends and recommend improvements.
• Coordinate with warehouse staff to ensure timely loading, undamaged and accurate order fulfillment.
• Coach, mentor, and discipline drivers as needed; document performance and provide feedback to leadership.
• Support hiring, onboarding, and training of new drivers.
• Maintain documentation, including delivery incidents, customer complaints, and disciplinary actions.
• Partner with Accounts Receivable to support drivers in resolving customer account issues, such as FOP discrepancies, missing payments, and billing concerns, by investigating and facilitating timely follow-up.
• Investigate and resolve escalated delivery issues or route challenges.
• Supervise the loading process to ensure goods are properly secured to prevent damage during transport. This includes checking that items are properly packaged and loaded to comply with safety and handling standards. This includes enforcing proper vehicle checks and securing items with appropriate restraints or packaging.
• Oversee and verify that all items are correctly inventoried before shipment. This includes ensuring that all goods are properly recorded, invoiced, and manifested prior to departure.
• Demonstrate a strong understanding of the company's inventory management, routing, and logistics software. Ensure the proper use of all relevant systems to track deliveries, manage inventory, and maintain real-time data accuracy.
• Work closely with the Returns Supervisor to ensure efficient handling of returned goods. This includes verifying returned items, ensuring they are properly documented, and overseeing their movement back into inventory or processing for resale or disposal.
• Assist in creating and optimizing delivery routes to improve efficiency.
• Must be able to drive a route in the event a driver is unable.

QUALIFICATIONS:

• Associate or bachelor's degree in logistics, business, or related field preferred.
• 3 to 5 years of experience in delivery/logistics operations, with at least 2 years in a supervisory role.
• Valid driver's license; CDL may be required depending on location.
• Knowledge of DOT and OSHA safety regulations.
• Strong leadership, organizational, and communication skills.
• Proficient in route planning and logistics software (Descartes).
• Ability to work flexible hours, including early mornings or weekends, as needed.
• Experience in the transportation industry, specifically final-mile delivery