Customer Success Manager

24 hours ago

United States Zonda Home Full time $80,000 - $120,000 per year

Customer Success Manager

Remote in CO, UT | Full-Time

Zonda is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real estate, trailblazing a 2030 vision for the industry. Here at Zonda, you'll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, technologists, and marketers.

Zonda is currently seeking a Customer Success Manager (CSM) who will be focused on our Builder/Finance segment. The CSM will be tasked with helping the company grow by maintaining strong relationships with leaders in the industry and ensuring that clients have a positive overall experience. This fast-paced position is best suited for someone who is self-directed and customer focused.

Characteristics of a successful Customer Success Manager:

  • Tech-savvy presenter: Enjoys showcasing and comfortable leading online demonstrations
  • Strong communicator: Excellent communication and organizational skills
  • Platform experience: Experience: 401k with company match
  • Collaborative mindset: Thrives in team environments and values collective success
  • Fearless connector: Confident in phone, in-person, and digital communication
  • Training enthusiast: Passionate about educating clients on tools and features
  • Client-centric: Understands client needs and aligns them with the best solutions
  • CRM proficient: Experienced with platforms like Salesforce and Gainsight

Desired Qualifications:

  • B.S. or B.A. Desired
  • 3-5+ years' experience in customer success or similar customer facing role
  • Professional demeanor and organizational skills, a must
  • Excellent verbal communication skills, ability to build rapport quickly with clients
  • Strong technical skills and CRM experience required, preferably experience with Salesforce and Gainsight
  • Experience with or interest in learning about the housing industry, specifically new home development
  • Team player with a customer focused mindset
  • Willing to travel up to 25%

Why people love working here:

  • We offer meaningful work and opportunities for career growth
  • Comprehensive benefits package (Medical, Dental, Vision)
  • 100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage
  • 401k with company match
  • Paid vacation and general holidays
  • Employee Assistance Program (EAP)
  • Live Meditation Sessions
  • Employee Recognition Platform
  • Virtual Wellness Program
  • Hybrid Work Environment – and always will be
  • Visionary Leadership Team

Zonda exists to inform, advise and connect the next generation of housing industry experts, leveraging the information, insights, and people that move the industry forward. Our proprietary research focuses on the most active new home markets in the country. In 2018 Zonda merged with Hanley Wood creating the residential home-building industry's most comprehensive source of data and insights. We are a national platform with a geographic coverage which spans coast to coast. Recent acquisitions in the UK and Canada continue to propel Zonda's technology forward creating an industry standard of excellence across North America. Zonda will continue its position as the undisputed leading provider of data to the residential home-building industry and reshape the way new homes are built and sold.

Inclusion & Equal Opportunity Employment

Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging. Here at Zonda, we are interested in every qualified candidate who is eligible to work in the United States.

  • Customer Success Manager

    4 days ago

    United States Revolvr Menswear Full time $48,000 - $58,500 per year

    OverviewWe are seeking a dynamic and experienced Customer Success Manager to join our team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and driving long-term success. This role requires excellent communication skills, leadership qualities, and a proactive approach to customer...

  • Customer Success Manager

    2 weeks ago

    united states Datavant Full time

    Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. By joining...

  • Customer Success Manager

    4 hours ago

    United States Asapp Full time $135,000 - $145,000 per year

    How We Work: Core Principles at ASAPP At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled...

  • Customer Success Manager

    5 days ago

    United States Crexendo, Inc. Full time $60,000 - $120,000 per year

    Crexendo Inc., powered by NetSapiens is a customer centric organization. Crexendo is seeking a dynamic customer success professional to provide customer obsessed service. The position will work within a collaborative team environment. This role's primary job function is to develop and maintain long-term business relationships by serving as an internal...

  • Customer Success Manager

    2 days ago

    United States Squire Full time $70,000 - $78,000 per year

    WHO WE ARE SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and...

  • Customer Success Manager

    4 days ago

    United States Pharmalogic Holdings Full time $125,000 - $150,000 per year

    Job Title: Customer Success Manager - WESTFLSA Status: ExemptPosition Type: Full-TimePay Type: SalariedPay Rate: $125,00 to $150, 000 total comp. depending upon level of experienceReports To: Director Sales Support Sales and MarketingJob Overview:As the Customer Success Manager, you will report to the Director Sales Support and be the primary point of...

  • Customer Success Manager

    7 hours ago

    United States Prosperity Behavioral Health Full time $95,000 - $105,000 per year

    Company overview:At Prosperity Behavioral Health, we understand the unique challenges faced by behavioral health providers and are committed to providing innovative solutions that streamline operations and enhance financial performance. By leveraging our advanced technology and industry expertise, we enable our customers to focus on providing life-changing...

  • Customer Success Manager

    2 weeks ago

    United States AiDash Full time $100,000 - $140,000 per year

    About AiDASHAiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture...

  • Customer Success Manager

    2 weeks ago

    united states Pearson Full time

    The Enterprise Customer Success Manager role is crucial for ensuring our customers achieve success with Pearson’s Workforce Skills products. Your main focus as a CSM will be ensuring that our largest customers using the Credly platform achieve their goals and outcomes. You will do this by building strong relationships with customers and internal Pearson...

  • Customer Success Manager I

    4 days ago

    united states Qumulo, Inc. Full time

    About the Company:Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform....