Senior Program Coordinator

Job Description
DEPARTMENT MARKETING STATEMENT
Are you passionate about public transit and excited to support the development and implementation of key project and programs? Metro¿s Office of Planning and Program Development¿s Project Management Team is hiring a Senior Program Coordinator to help advance initiatives that support and advance business processes and operations across the agency and region.

The incumbent can organize and support initiatives that improve transit for Metro customers and position us as a world-class transit system.

The selected candidate can expect to:

¿ Support the Fare Modernization, Bus Priority, and Station Planning teams

¿ Develop schedules, forecasting, and estimating

¿ Document project changes

¿ Meet with stakeholders across the organization to advance critical initiatives

¿ Monitor performance and maintain up to date project documents for approved capital investments

¿ Contribute to key documents and recurring reporting to communicate issues

¿ Perform in-depth analyses as needed

Preferred skills are proven management experience and the ability to communicate at an executive level. Succinctly distill complex topics for a non-technical audience, maintain productive relationships within Metro and manage multiple deadlines and priorities. Additionally, candidates will have experience analyzing complex projects and/or have experience using analytical processes to monitor project performance.

Minimum Qualifications
Education

• Bachelor's degree in Transportation, Management, Business or Public Administration or a related field

• In lieu of a bachelor's degree, a High School Diploma or GED with four (4) years of experience effectively leading and managing a division or department doing related work.

Experience

• Minimum of seven (7) years of experience in project management and/or asset management lifecycle planning, progressively analyzing and coordinating business improvement projects in a large-scale organization.
• Experience at developing interactive and dynamic presentations

Certification/Licensure

• N/A

Preferred

• Microsoft Project, Primavera, Clarity, Power BI, and SharePoint.
• Project Management Professional (PMP)

Medical Group
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary
The incumbent provides strategic support, guidance and management for a broad range of projects to include program and policy assignments pertinent to the mission of the Authority and departmental goals. The Senior Program Coordinator is responsible for assisting the management team in program planning and development activities that include policy development, technical quantitative/qualitative analysis, project costing and forecasting, and impact assessments. The incumbent supervises and performs capital and operational data management and research.

Additionally, the incumbent works with cross-functional stakeholders to identify needs requirements and develop business cases. The Senior Program Coordinator delivers project and program presentations to executive and senior staff. Performs or participates in risk management and communications and change management planning. Acts as a liaison for both internal and external entities on Authority-wide highly complex multi-discipline projects and programs.

Job Duties

• Coordinates and implements best practices for the enterprise asset management program implementation which includes conducting research and drafting processes and reports. Assists in the drafting of policies and the creation and maintenance of comprehensive departmental/ interdepartmental documentation.
• Responds promptly and effectively to requests for research and information; communicates with departmental staff to gather answers to inquiries as necessary.
• Assists in defining project scopes and objectives by involving all relevant stakeholders and ensuring technical feasibility.
• Conducts complex cost, budgetary, statistical analysis and develops forecasts, prepares cost benefit analysis, and tracks operational and capital budgets.
• Develops and maintains dashboards, visualizations and graphics to supply audiences with understandable information.
• Maintains and monitors project plans and project schedules. Organizes, attends and participates in stakeholder meetings. Documents and follows up on important actions and decisions from meetings.
• Establishes and maintains tracking reports in support of business initiatives, such as trainings, capital program reporting, and communication campaigns related to capital planning a program management.
• Works directly with the transit and business asset owners across the Authority to perform data analytics, establish monthly compliance reports and, risks and/or issues updates, including mitigation actions and resolution plans.
• Supervises and/or guides subordinate or contract staff.
• Interacts effectively with senior leadership to articulate issues and propose potential solutions.
• Supports the program management processes of integration, scope, schedule, budget, quality, resources, communication, risk, and procurement.
• Assists with project initiation, estimation, planning, requirements gathering, analysis and design, technical reviews, integration, implementation, operational turnover, and project closing.
• Tracks and escalates action items, monitors project delivery and client satisfaction, and communicates with all appropriate levels of management including directors, general managers, managers, subject matter experts, and clients.
• Provides data collection, analysis of data, presentations and reporting, database administration, project assessment, and creation and maintenance of templates, forms, and processes.

Other Duties

• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and develops and implements solutions. Leads ongoing reviews of business processes and develops optimization strategies.
• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
Evaluation Criteria
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report

Closing
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.