Dispatcher - Plumbing

4 days ago

Bedford Heights, Ohio, United States ARCO Home Services Full time $22 - $26
Overview

For over 50 years, Arco Home Services has been a trusted name in HVAC, plumbing, and electrical services throughout Cleveland. Our commitment to excellence and community has earned us a reputation as a leader in the home services industry.

Position Overview

We are seeking a detail-oriented and highly organized Plumbing Dispatcher to support our growing Plumbing Division. This role plays a critical part in ensuring jobs are scheduled efficiently, paperwork is processed accurately, and our electricians have everything they need to succeed on the job.

The ideal candidate will be a proactive multitasker who thrives in a fast-paced environment, is comfortable with various software systems, and has excellent communication skills. Prior experience with permitting, dispatching, or coordinating trades teams is a strong plus.

Pay: $22-26 per hour based on experience 
What You'll Be Doing:

  • Dispatch & Scheduling:

    • Assign jobs in ServiceTitan for optimal fit and maximum opportunity.

    • Monitor the team, adjusting schedules and communicating in real time.

    • Call customers to schedule appointments and follow up on open or unfinished work.

    • Schedule inspections, utility disconnects/reconnects, callbacks, and final inspections.

    • Ensure job readiness for electricians with complete packets, materials, and forms.

  • Coordination & Job Support:

    • Maintain the Plumbing Sales Tracker to monitor jobs from proposal to completion.

    • Prepare job packets including proposals, material lists, surveys, permits, and inspection forms.

    • Coordinate with sales reps, vendors, inspectors, utilities, and municipalities.

    • Print and compile job documents and upload necessary PDFs to ServiceTitan.

    • Ensure all required photos, permits, and approvals are completed prior to job close.

  • Permits & Utilities:

    • Submit permit applications, verify signatures, track payments, and communicate with municipalities.

    • Use GIS tools to verify municipalities and assist in generating parcel maps.

    • Request and track utility service orders, including job numbers, planners, and schedules.

  • Documentation & Reporting:

    • Use Microsoft Word, Excel, PDF Escape, Outlook, Teams, and ServiceTitan to maintain accurate records.

    • Maintain receipts in Expensify and complete monthly expense reports.

    • Ensure all jobs are closed properly in the tracker, including inspections, permits, and utility verification.

  • Customer Service & Quality Control:

    • Resolve customer complaints professionally and escalate recurring issues to management.

    • Monitor callbacks and job issues; ensure prompt resolution and feedback loop for improvement.

What You'll Bring:

  • Education: High school diploma or equivalent required.

  • Experience: At least 2 years in a coordinator, dispatcher, or similar administrative support role—preferably in the trades.

  • Skills:

    • Strong organizational and multitasking abilities

    • Proficient with ServiceTitan, Microsoft Office Suite, and digital form tools

    • Excellent verbal and written communication

    • Problem-solving mindset with strong attention to detail

If you're ready to bring your coordination and dispatching skills to a company that values professionalism and teamwork, we want to hear from you. Join Arco Home Services and be part of a legacy of service, trust, and excellence.

  • Dispatcher

    2 weeks ago

    Arlington Heights, United States S and J Plumbing Full time

    You’re the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are Have a passion for success? Drive to grow, learn, and be the best? Desire a growing, family-friendly company to build a long-term career? Look no further! S and J is an employee-focused workplace looking to grow and build their team of...

  • Dispatcher

    1 week ago

    Arlington Heights, United States S and J Plumbing Full time

    You’re the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are Have a passion for success? Drive to grow, learn, and be the best? Desire a growing, family-friendly company to build a long-term career? Look no further! S and J is an employee-focused workplace looking to grow and build their team of...

  • Dispatcher CSR

    1 week ago

    Bedford, OH, United States My Guys Plumbing, Heating & Air, Inc. Full time

    W_HO WE ARE_ We are a family owned and operated HVAC and Plumbing service company in Greater Cleveland for 50 years. We are a team that doesn’t cut corners, and strives to give our customers the Best Service Experience we can. As well, we work to inspire our employees with ongoing training and education. People often come to us for a job, then stay because...

  • Dispatcher

    3 days ago

    Arlington Heights, IL, United States S and J Plumbing Full time

    You’re the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are Have a passion for success? Drive to grow, learn, and be the best? Desire a growing, family-friendly company to build a long-term career? Look no further! S and J is an employee-focused workplace looking to grow and build their team of...

  • Dispatcher

    2 weeks ago

    Arlington Heights, IL, United States S and J Plumbing Full time

    You’re the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are Have a passion for success? Drive to grow, learn, and be the best? Desire a growing, family-friendly company to build a long-term career? Look no further! S and J is an employee-focused workplace looking to grow and build their team of...

  • Dispatcher

    4 days ago

    Arlington Heights, IL, United States S and J Plumbing Full time

    You’re the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are Have a passion for success? Drive to grow, learn, and be the best? Desire a growing, family-friendly company to build a long-term career? Look no further! S and J is an employee-focused workplace looking to grow and build their team of...

  • Dispatcher

    6 days ago

    Arlington Heights, IL, United States S and J Plumbing Full time

    You’re the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are Have a passion for success? Drive to grow, learn, and be the best? Desire a growing, family-friendly company to build a long-term career? Look no further! S and J is an employee-focused workplace looking to grow and build their team of...

  • Dispatcher

    7 days ago

    Arlington Heights, IL, United States S and J Plumbing Full time

    You’re the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are Have a passion for success? Drive to grow, learn, and be the best? Desire a growing, family-friendly company to build a long-term career? Look no further! S and J is an employee-focused workplace looking to grow and build their team of...

  • Dispatcher / CSR

    3 days ago

    Bedford, United States My Guys Plumbing, Heating & Air, Inc. Full time

    Who We AreWe are a family owned and operated HVAC and Plumbing service company in Greater Cleveland for 50 years. We are a team that doesn't cut corners, and strives to give our customers the Best Service Experience we can. As well, we work to inspire our employees with ongoing training and education. People often come to us for a job, then stay because they...

  • Dispatcher 2nd Shift

    2 days ago

    Linthicum Heights, Maryland, United States Roto-Rooter Plumbing & Water Cleanup Full time $40,000 - $50,000 per year

    Overview:Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of...