Manager – Infrastructure Engineering

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Manager – Infrastructure Engineering

Job #:

req34887

Organization:

World Bank

Sector:

Information Technology

Grade:

GH

Term Duration: 3 years 0 months

Recruitment Type:

Local Recruitment

Location:

Washington, DC,United States

Required Language(s):

English

Preferred Language(s):

Closing Date:

11/27/ :59pm UTC)

Description

Do you
want to build a career that is truly worthwhile? Working at the World Bank
Group provides a unique opportunity for you to help our clients solve their
greatest development challenges. The World Bank Group is one of the largest
sources of funding and knowledge for developing countries; a unique global
partnership of five institutions dedicated to ending extreme poverty,
increasing shared prosperity and promoting sustainable development. With 189
member countries and more than 120 offices worldwide, we work with public and
private sector partners, investing in groundbreaking projects and using data,
research, and technology to develop solutions to the most urgent global
challenges. For more information, visit

Business Unit
Overview
The mission of the Information and Technology Solutions (ITS) Vice
Presidential Unit (VPU) is to leverage information and technology as a force
multiplier to accelerate, deepen, and sustain development impact. Their vision
is to harness information and technology for a world free of poverty on a
livable planet. For more information on ITS, check this video:  

Department
Context

The World Bank Group Technology Office
(ITSTO) defines and executes the technology strategy for the World Bank Group,
ensuring that technological investments and standards deliver secure,
resilient, and efficient platforms to support global operations. Through
strategic planning, enterprise architecture, platform engineering, and core
infrastructure management, ITSTO aligns technology initiatives with the Bank
Group's mission and business objectives.

ITSTO drives technology-enabled
innovation, modernizes infrastructure, and enhances organizational agility. By
fostering collaboration across all World Bank Group entities—including IBRD,
IDA, IFC, MIGA, and ICSID—ITSTO leverages technology as a catalyst for
accelerating development impact and advancing digital transformation. Its
leadership ensures that technology serves as a strategic enabler for achieving
the Bank Group's development goals, empowering the institution to address
emerging challenges and opportunities with greater efficiency and
effectiveness.

Unit Context

The Infrastructure Engineering team is
instrumental in advancing the World Bank Group's mission by designing,
building, and maintaining the foundational IT infrastructure that supports
global operations. The team manages critical infrastructure components
end-to-end, including data centers, infrastructure as code, enterprise
networks, storage systems, compute resources, virtualization platforms, and
disaster recovery solutions. Their efforts ensure that infrastructure services
are robust, secure, scalable, and cost-effective, forming the backbone for
reliable digital services across all business units.

Committed to operational excellence and
continuous improvement, Infrastructure Engineering proactively monitors and
optimizes infrastructure performance to meet evolving business needs. The team
leads modernization initiatives, adopts emerging technologies, and implements
best practices in infrastructure management. Collaboration with other
technology teams—including cloud engineering, cybersecurity, application
development, and IT service management—ensures seamless integration of cloud,
automation, and security strategies.

Supporting the World Bank Group's digital
transformation agenda, Infrastructure Engineering champions innovative
solutions and automation to enhance the productivity and efficiency of IT
operations. The team also plays a vital role in ensuring business continuity
and resilience through comprehensive disaster recovery planning and execution.
By fostering a culture of collaboration, agility, and technical excellence,
Infrastructure Engineering empowers the organization to deliver reliable,
high-performing digital services that enable global development operations and
advance the Bank's strategic objectives.

Duties and
Responsibilities

The Manager, Infrastructure Engineering, is responsible for
leading the design, implementation, and continuous improvement of the World
Bank Group's core IT infrastructure. This leadership role sets the vision and
direction for infrastructure engineering, ensuring that infrastructure
investments and solutions are strategically aligned with organizational
objectives and the institution's mission. The manager provides guidance and
mentorship to a team of infrastructure engineers, fostering a collaborative and
innovative environment that supports digital transformation and operational
excellence.

The ideal candidate is a servant
leader with strong interpersonal skills, capable of energizing and influencing
others, fostering collaboration, building consensus, and proactively addressing
challenges to achieve key deliverables.

Key
Responsibilities:

- Oversee the design, implementation, and maintenance of IT infrastructure to ensure optimal and secure operation of servers, storage, data centers, networks, endpoints, and security systems.

- Provide leadership for modern enterprise-wide networking infrastructure (LAN, WAN, VPN, Internet, Wi-Fi, and SD-WAN, Starlink), virtualization platforms (VMware, Hyper-V, or equivalent) and enterprise storage infrastructure (SAN, NAS, object storage) with emphasis on scalability, automation and data resilience.

- Lead engineering initiatives and direct strategic plans for infrastructure programs involving significant investments, critical business functions, and high complexity.

- Communicate progress, challenges, and solutions to senior leadership, ensuring timely and budget-compliant program delivery.

- Manage relationships with technology vendors and service providers, ensuring service delivery meets contractual agreements. Engage these partners to increase value for WBG beyond the contractual terms.

- Drive the evaluation, development, and implementation of modern infrastructure solution standards, ensuring effective reviews, governance, low/zero ops and adherence to best practices. Maintain alignment with business goals, architecture standardization, and system availability.

- Provide comprehensive technical support, including troubleshooting hardware and software issues, training new technologies, maintaining documentation, and assisting with other technical needs.

- Develop and execute strategies to enhance the end-user experience, including policies, procedures, communication, and employee engagement initiatives.

- Identify opportunities for continuous improvement in services, processes, and the retirement or replacement of outdated systems.

- Develop IT policies and procedures to support a scalable and secure environment, ensuring compliance with internal audit and business continuity requirements.

- Collaborate with organizational leaders to address deficiencies in solution architecture, develop business cases for strategic infrastructure investments, and ensure successful evaluation and delivery of IT solutions.

- Ensure infrastructure services are robust, secure, scalable, and cost-effective, supporting business continuity and operational excellence.

- Oversee infrastructure operations, including monitoring, incident management, capacity planning, and performance optimization, aggressively moving to low/zero ops.

- Build, mentor, and empower a diverse, high-performing team to deliver program objectives, ensuring clarity of roles, skills development, and alignment with strategic priorities.

Within the first year, this leader will deliver the
following:

- Develop and implement a comprehensive roadmap - Design and launch a detailed roadmap that aligns infrastructure engineering initiatives with the World Bank Group's strategic objectives and digital transformation priorities. This roadmap guides technology investment, modernization, and future planning. The leader defines baselines and success metrics, monitors progress regularly, and requests feedback from stakeholders to maintain the roadmap's alignment with current objectives.

- Complete migration of the backup solution to the new platform and fully decommission the legacy system.

- Optimize SAP ERP infrastructure to improve licensing cost efficiency and operational performance, achieving at least a 50% reduction in Oracle core licensing requirements.

- Complete Phase 1 implementation of the spine-and-leaf network fabric architecture, including deployment of four switches (one spine and three leaf switches).

- Build and deploy a fully functional operational AI assistant capable of supporting at least five major Standard Operating Procedures (SOPs).

- Implement AI technologies to automate repetitive infrastructure operations tasks, with a target of automating 70% of Level 1 (L1) support tickets.

- Identify and enable at least five client interaction scenarios to be supported by AI agents.

- Formulate a strategy for a potential exit from VMware, including completion of a proof of concept (POC) to evaluate alternative solutions and present viable options.

Selection Criteria

The ideal candidate is an accomplished
technology leader with a demonstrated record of success in core infrastructure
engineering, strategic vision, and executive-level influence. This individual
has deep expertise in designing, implementing, and managing foundational IT infrastructure,
including data centers, enterprise networks, storage, compute platforms, and
virtualization—as well as advanced proficiency with cloud platforms,
automation, and integration frameworks. The candidate possesses a strong understanding
of infrastructure architecture, a proven ability to drive modernization and
digital transformation initiatives, and the leadership skills to build and
inspire high-performing, agile teams across global operations.

Key
Requirements:

* Master's degree in computer science, engineering, information systems, business administration, or a related field, with at least 12 years of progressively responsible experience in IT and infrastructure engineering leadership roles; or a bachelor's degree with a minimum of 15 years of relevant experience.

* A minimum of 10 years of direct, hands-on experience in core infrastructure engineering, including modern data center operations, enterprise networks, storage management, compute platforms, virtualization, and disaster recovery, ideally within large financial institutions, governmental bodies, or multinational organizations.

* Proven experience leading large, geographically distributed infrastructure teams.

* Demonstrated expertise in designing and implementing infrastructure architecture, achieving operational excellence, and establishing and maintaining technology standards for reliability, security, and performance.

* Expertise in data center and cloud infrastructure management; Unix/Linux and Windows administration; virtualization; enterprise storage and backup; and network architecture (LAN/WAN, firewalls, VPN, SD-WAN).

* In-depth knowledge of modern data center technologies, network protocols, storage solutions, virtualization platforms, cloud integration, and disaster recovery planning and execution.

* Proven experience integrating cloud computing, automation, and security strategies into core infrastructure services to enhance scalability, resilience, and operational efficiency.

* Strong leadership capabilities in managing cross-functional engineering teams, overseeing resource allocation, and executing strategic planning to achieve organizational objectives.

* Demonstrated ability to influence and engage executive stakeholders, translate complex business requirements into effective infrastructure solutions, and lead enterprise-wide technology transformation initiatives.

* A strong commitment to fostering a culture of innovation, collaboration, and inclusive leadership, with a focus on workforce development, talent management, and continuous professional growth.

* Demonstrated ability to drive low/noOps efforts and materially reduce manual effort to increase quality and speed.

Certifications

Required:

* Cisco Certified Network Professional (CCNP) or equivalent
* VMware Certified Professional (VCP) or equivalent
* Microsoft Azure Solutions Architect Expert or AWS Certified Solutions Architect:

Preferred:

* Certified Information Systems Security Professional (CISSP)
* ITIL Foundation or ITIL 4
* Lean Practitioner
* SAFe Agilist or SAFe for Architect
* HashiCorp Certified: Terraform Associate

WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.  Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply.

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