Client Technical Onboarding Project Manager

Are you ready to lead and innovate in the world of finance? Join JP Morgan Chase as an Implementation Vice President and be at the forefront of delivering exceptional client experiences. This role offers you the opportunity to shape the future of treasury product implementations for global clients. Elevate your career with endless growth opportunities and make a meaningful impact in a dynamic and diverse team. Your expertise will drive innovation and success in a fast-paced environment.

As a Client Technical Onboarding Vice President within the Commercial & Investment Bank, you will lead the charge in managing complex technical treasury product implementations. You will play a pivotal role in ensuring our clients have a seamless onboarding experience, leveraging your skills to build strong relationships and drive impactful outcomes. Join us in a collaborative and inclusive environment where your contributions matter and innovation thrives.

Job Responsibilities 

• Manage projects the Global Client Technical Onboarding organization to include process improvement and client experience related initiatives. 
• Meet and connect with internal partners through Zoom, Email and other collaborative technologies  
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Manage client and partner expectations and understanding across initiatives 
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise 
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Use Microsoft Office tools to document meeting agendas and minutes and project plans.  Use of workflow tools for status updates and document repository 
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary 
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations 

Required qualifications, capabilities, and skills

• 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner and influence - leading others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project Management, Payments and Receivables experience 
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space
• Exposure to and interest in AI and process improvements related to use of LLM and other technologies

Preferred qualifications, capabilities, and skills 

• Bachelor of Science or Bachelor of Arts Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications 

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

 Some travel required (20%) to visit clients and internal partners.

 Please note this role is not eligible for employer immigration sponsorship.