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Helpdesk Support Analyst

2 weeks ago

Atlanta, Georgia, United States Bennett Thrasher Full time $80,000 - $120,000 per year

At Bennett Thrasher, we offer the expertise and opportunities of a large accounting firm, while providing a commitment to culture and a family-like work atmosphere. By joining our firm, you'll have immediate opportunities to collaborate on meaningful work with clients in a variety of industries and work together with other associates across practices. You'll not only be able to dive into challenging projects with a diverse set of clients, you'll also have opportunities to participate in firm activities that reflect your individual passions; from our Business Resource Groups to the BT Foundation.

We work hard to help our clients solve challenges, but we also believe in taking time for what matters and offer benefits for you that reflect this mindset. We offer a competitive benefits program that includes generous vacation time, exceptional opportunities for growth and flexibility in both our dress code and work model. Apply today to learn more about how you can excel in a career with Bennett Thrasher.

Bennett Thrasher is seeking a highly skilled and advanced
Helpdesk Support Analyst II (Senior)
to join our dynamic IT team. This is not an entry level position. The ideal candidate will have a strong background in enterprise support or military environments, comprehensive experience with Active Directory and a keen interest in automation, development, or Microsoft 365 (M365) administration. The candidate should also be proficient in software troubleshooting, imaging PCs and providing exceptional technical support to end-users.

Responsibilities

  • Troubleshoot complex technical issues related to hardware, software, and connectivity across various platforms and devices.
  • Manage and maintain Active Directory, including group policies, OU structures, and advanced configurations.
  • Manage full lifecycle of firm's hardware and software, including setup, upgrades, and refresh.
  • Administer and support M365 services, including Exchange, SharePoint, and Teams. Image and deploy PCs using industry-standard tools and practices.
  • Collaborate with administrative team to address IT needs and support software deployments.
  • Image and deploy PCs using industry-standard tools and practices
  • Collaborate with administrative team to address IT needs and support software deployments.
  • Monitor and respond to helpdesk tickets in a timely and efficient manner.

  • Participate in continuous improvement initiatives to enhance the IT support function.

  • Document and maintain IT processes and procedures.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 3-5 years of experience in enterprise or military IT environments.
  • Strong knowledge of Active Directory and M365 administration.
  • Experience with automation and scripting (PowerShell, Python, etc.).
  • Proficiency with tools like Microsoft SCCM, Intune, VPNs, MDM, and ITSM systems.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • IT certifications such as CompTIA A+ and Microsoft Certified: Azure Fundamentals (required), Certifications for Azure administration, AI or Development (preferred).