Operational Change Manager

2 days ago

Remote, Oregon, United States Advatix Full time

Operational Change Manager

The Operational Change Manager will design and prepare business readiness frameworks that enable client teams to confidently execute cutover and post–go-live activities in a Supply Chain Systems transformation effort. This role establishes structure and tools (checklists, playbooks, handoff guides) that business teams will use to validate operational continuity, ensuring a smooth transition without requiring technical cutover support.

Key Responsibilities

Framework & Tool Development

  • Build the Operational Readiness Checklist to guide client process owners in validating go-live preparedness.
  • Create the Functional Handoff Checklist that clarifies transitions between roles, functions, and systems post-go live.
  • Consolidate key process documentation, decision logic, and escalation paths into the Functional Playbook Summary for client teams. (Requirements, User Stories, Functional Design Documents)

Client Enablement

  • Conduct walkthroughs and working sessions with client process owners to review and validate deliverables.
  • Transfer ownership of readiness tools and frameworks to the client, ensuring they understand how to apply them.
  • Provide guidance and facilitation to help client stakeholders identify readiness gaps and define mitigation steps.

Transition Support

  • Deliver enablement materials aligning with the cutover timeline.
  • Equip the client with clear documentation, checklists, and playbooks that can be executed and maintained internally (after our departure)
  • Ensure all outputs are business-facing, practical, and action-oriented, supporting self-sufficiency post-handover.

Deliverables

  • Operational Readiness Checklist – Confirmation tool for business process owners to validate go-live preparedness.
  • Functional Handoff Checklist – Guide for transitions between roles and systems post-go-live.
  • Finalized Functional Playbook Summary – Consolidated guide to processes, responsibilities, and escalation paths.

We are looking for someone with 5 + years of experience doing the above.

This job has % travel.

The ideal candidate lives on the East Coast.

Advatix, Inc. is one of the world's leading providers of e-commerce Supply Chain and Logistics Consulting Services and Solutions that enable its clients to transform their operations for speed, service, and cost of fulfillment and delivery of goods and services. We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

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