Assistant Director of Outreach- Housing Focused Outreach and Program Administration

MIRIAM'S KITCHEN MISSION

Miriam's Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.

POSITION SUMMARY

The Assistant Director of Housing focused Outreach and Program Administration will assist in managing the outreach team- ensuring we meet our DHS grant requirements, implementation of effective housing focused outreach. They will ensure the team has a caseload of high-priority unsheltered people experiencing homelessness, help individuals collect identification documents in an effort to become 'document ready', and facilitate the housing process by acting as a liaison between the targeted individual and housing provider in a variety of settings. In addition, they will act as a liaison for CAHP, DHS referrals/concerns, and other outreach community coordination, team building and structure etc.

DUTIES AND RESPONSIBILITIES

• Act as a liaison and representative working closely with the Department of Human Services (DHS) and other homeless services agencies to ensure information sharing, efficient case coordination, and representation at any outreach forum.
• Supervise at least 3 or more outreach case managers, including senior-level case managers, providing weekly supervision and in-field support as needed.
• Oversee housing match services to the team's caseload of high-priority individuals to facilitate the housing process and ensure successful housing placement.
• Lead efforts to maintain a positive team dynamic with a focus on equity and inclusion.
• Provide oversight to the outreach team's efforts including trainings, case conferencing, and problem-solving for complex client cases.
• Assist the team with data management, resources allocation, coverage areas, and conflict resolution.
• Support management team with monthly reporting requirements, DHS outreach planning, and program strategy development through situational and systemic problem-solving.
• Assist in managing and supporting the outreach team in program-specific policy and procedure adherence.
• Respond to referrals and concerns from DHS, neighbors, ANC's, Councilmembers, etc., and represent the organization at pertinent work-groups across the city as needed.
• Supporting the team in performing quality case management tasks, such as providing referrals to medical, mental health, and substance abuse services as necessary; and, assisting individuals with applying for identification documents, entitlements, etc.
• Serve as the CAHP Liaison, coordinating matches, attending CAHP meetings, and maintaining documentation related to the team's clients.
• Utilize computerized databases to maintain written and computerized records, compile reports, and complete program documentation while ensuring confidentiality of client information.
• Provide coverage for the director and serve as acting director when needed.
• Participate in department planning, program/event planning for team building (e.g., picnics, trainings) and goal setting..
• Assist with hiring and onboarding new staff.
• Perform all other duties as assigned.

Requirements

Qualifications 

• Bachelor's degree in social work, public administration, or a related field; clinical licensure preferred but not required.
• Minimum of 3 years of experience in homeless outreach, case management, or related social services field, with at least 2 years in a supervisory or leadership capacity.
• Strong understanding of homeless outreach strategies, housing placement processes, and community resources.
• Experience with program development, strategic planning, and data management.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to work effectively independently in a fast-paced, collaborative environment.
• Flexibility to work alternative schedules such as weekends, evenings, on-call etc. 
• Proficiency in Microsoft Office Suite and database management, such as HMIS.
• Commitment to equity, diversity, and inclusion in all aspects of work.
• Valid driver's license and ownership of a motor vehicle.

Physical Demands - Regularly required to sit; frequently required to talk or hear; occasionally required to reach with hands and arms, walk, stoop, kneel, or crouch; must be able to lift objects up to twenty-five (25) pounds. 

Mental Demands- Ability to communicate (written and spoken) effectively in English is required. 

TRAVEL DEMANDS: This position occasionally requires local travel between Miriam's Kitchen and partner sites. Where the need arises for business travel, appropriate compensation will be given.

ADDITIONAL INFORMATION:

Hybrid (a blend of remote and onsite) work schedule. Afterhours project work and representing Miriam's Kitchen at community events is sometimes required. This position occasionally requires local travel between Miriam's Kitchen and partner sites. 

This position description should not be construed to imply that the requirements are the sole standards for the position. Incumbents are expected to perform all other duties as required. This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary.