Clinical Response Manager

You're experienced, talented and motivated. You have the discipline, and you want to invest it in an opportunity that will invest in you. You want to add more meaning to the work you do every day.

At ERC Pathlight, our mission lights the way for your passion.

Who we are

With 30 locations throughout the U.S. and treatment options available virtually, ERC Pathlight meets patients where they're at to offer innovative, compassionate and comprehensive treatment for eating disorders, as well as mood, anxiety and trauma-related disorders.

We were founded in 2008 by pre-eminent psychiatrists and psychologists and treat 6,000+ patients per year. With the critical need for mental health care and eating disorder treatment, especially during the Covid-19 pandemic, we're looking for passionate and qualified professionals who will live out our mission to help save the lives of our patients.

What you'll be doing

In a corporate role at ERC Pathlight, you can expect to be a part of a team that not only drives the mission but introduces it to prospective patients, family members of those in need of care and medical professionals who refer their patients.

This is by no means a "behind-the-scenes" role, as your work will serve patients daily in a multitude of ways:

The Clinical Response Team Manager at Eating Recovery Center and Pathlight Mood and Anxiety plays a crucial role in supporting the Response Team, which directly engages with individuals and families seeking care for eating disorders and mood and anxiety disorders. This role is essential to our mission, guiding and developing the Response Team to ensure a compassionate, efficient admissions process. The Clinical Response Team Manager is responsible for leading departmental goals, overseeing daily operations, and collaborating with key leaders to enhance admissions services and improve the overall patient experience. The manager will also provide leadership support when the Director is PTO\Leave.

Essential Duties & Responsibilities:

• Admissions Strategy & Planning: Develop, implement, and oversee Response Team strategies to meet patient admission goals in alignment with the ERC PL mission, vision and values. Strategize with the Director and other key admissions leaders to identify opportunities to improve departmental functions and enhance the patient experience.

• Team Management & Development: Lead and mentor the Response Team, providing training, support, and resources to ensure professional and compassionate interactions. Conduct monthly 1:1 meeting with direct reports to provide feedback, discuss performance, and support career development. Collaborate with the Quality Management team to train and support Response Team staff in addressing quality concerns. Oversee and manage team schedules, ensuring consistent department coverage while supporting a balanced work environment, including managing PTO to ensure appropriate staffing levels are maintained.

• Daily Operations & Support: Monitor patient contact channels (e.g., phone, email, webform, fax, etc.) daily to ensure timely responses and effective handling of patient inquiries. Provide backup support during high-volume times, assisting the admissions team to maintain high-quality service and minimize response times.

• Patient Support & Engagement: Ensure that the Response Team provides a compassionate and supportive experience for patients and families from the initial inquiry to assessment. Support the Response Team through the Quality Program by providing empathetic, informed interactions with patients, families, and providers by helping them make confident decisions about treatment.

• Data Management & Reporting: Reviews daily admissions metrics, including inquiry volumes, conversion rates, and other KPIs. Utilize data to continuously improve the department. Prepare reports on Response Team activities and trends for Director, identifying opportunities for improvement.

Must Haves

• Bachelors Degree in Healthcare, Psychology, Social Work, Business or related field
• Minimum of 3-5 years of experience in admissions, healthcare management, or a related field.

Bonus Qualities

• Graduate Degree in Healthcare, Psychology, Social Work, Business or related field

What's in it for you:

Every role at ERC Pathlight is essential to delivering the high-quality care we promise to our patients. This means that from day one, we're here to support your role whether that means collaborating on monthly/quarterly goals, introducing you to mentors you can learn from, connecting you to continuing education resources and supplying you with the tools needed to not only excel but achieve measurable growth.

What we offer:

Healthy organizations value the mental wellness of their teams, and we understand that the professionals who work for us are not immune to their own mental health conditions. In the same way we observe and guide our patients, we take the same consideration for our employees when building our benefits packages and healthcare offerings. We offer competitive pay, comprehensive benefit plans, Generous Paid Time Off, 401(K) with company match and tuition reimbursement.

Compensation starting salary range for the Clinical Response Manager role is $72,000 to $100,000. Ranges are based upon market expectations and are dependent upon candidate experience.

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