Product Operations Manager, Roadmap

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

The Product Operations Manager, Roadmap serves as the connective tissue between strategy, execution, and communication of Candescent's product roadmap. This role manages both the systems and governance that underpin how we plan, prioritize, and communicate our roadmap internally and externally.

As part of the Core PDLC Operations team, this person ensures roadmap alignment with company goals, drives cross-functional coordination around prioritization and tradeoffs, and maintains clarity of communication around roadmap changes. The ideal candidate is equal parts systems thinker and storyteller—comfortable managing the tooling and data behind the roadmap, while also ensuring the "why" and "what's next" are clearly communicated across teams and to our customers.

Primary Responsibilities
Roadmap Governance & Alignment

• Partner with Product and Engineering leaders to ensure the roadmap reflects strategic priorities and company goals.
• Maintain a structured governance process for roadmap updates, ensuring transparency and traceability for prioritization, tradeoffs, and changes.
• Facilitate roadmap review cadences and planning sessions to keep leadership and teams aligned.

Tooling & Systems Management

• Administer and optimize roadmap management tools and integrations (e.g., Jira, JPD, Confluence, Salesforce) to ensure they serve as a single source of truth.
• Define and evolve data standards for roadmap visibility, ensuring clarity and consistency across all product lines.
• Drive automation opportunities to reduce manual work and improve the accuracy and accessibility of roadmap data.

Communication & Change Management

• Establish repeatable communication practices for roadmap updates—ensuring Product, Engineering, GTM, and Customer teams are informed of changes in a timely and effective way.
• Partner with Product Marketing and GTM Launch teams to coordinate roadmap-related external messaging and release notes.
• Create frameworks to distinguish between strategic direction, planned commitments, and in-flight delivery.

Process & Prioritization

• Support quarterly and annual planning cycles by integrating roadmap data into prioritization discussions and capacity modeling.
• Develop and maintain playbooks for roadmap intake, scoring, and decision-making processes.
• Help identify dependencies and risks early through data-driven visibility into roadmap progress.

Cross-Functional Collaboration

• Serve as the operational bridge between Product, Engineering, and GTM to ensure roadmap decisions are well-informed and well-communicated.
• Enable downstream functions (Support, Success, Marketing, Sales) to plan ahead with confidence by maintaining reliable roadmap signals.

Qualifications
Technical

• Advanced fluency with Jira, Confluence, and other PDLC tools; experience designing and maintaining roadmap or planning dashboards.
• Strong data literacy—able to use data to inform prioritization and communicate roadmap health.
• Experience operationalizing product roadmapping and lifecycle management processes.
• Familiarity with product analytics, planning systems, and integration workflows (e.g., Jira Salesforce, Jira Domo).

Experience & Skills

• 6+ years in Product Operations, Product Management, or Program Management roles within SaaS or technology organizations.
• Proven ability to design and evolve governance frameworks for roadmap or PDLC processes.
• Strong facilitation and stakeholder management skills—able to navigate priorities across diverse groups.
• Excellent written and verbal communication; skilled at translating complex product plans into digestible formats for multiple audiences.
• Strategic mindset with the ability to zoom between tactical execution and big-picture alignment.

EEO Statement
Integrated into our shared values is Candescent's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.