Agent Relationship Manager

5 days ago

Dallas, Texas, United States ViaOne Services Full time $40,000 - $80,000 per year

Agent Relationship Manager – ACA Healthcare Program

Are you passionate about supporting others and building lasting partnerships? Do you enjoy helping people succeed while keeping things organized and running smoothly? We're looking for a motivated Agent Relations Representative to join our team and support our ACA healthcare program

In this role, you'll work directly with independent insurance agents and agencies, helping them navigate enrollment tools, stay informed on ACA compliance, and ultimately succeed in offering quality, ACA-compliant health insurance plans.

As part of the application process, please complete a Culture Index Survey to be considered for this role in addition to applying below.

What You'll Do:

  • Be the main point of contact for licensed insurance agents and agency partners
  • Provide onboarding, training, and ongoing support to new and existing agents
  • Answer agent questions via phone, email, and chat – and solve problems with a positive attitude
  • Stay informed on ACA plan updates, compliance, and regulations
  • Troubleshoot technical issues related to enrollment platforms or quoting tools
  • Track agent performance and help drive engagement and results
  • Work with internal departments like Compliance, IT, and Marketing to support program improvements
  • Keep detailed notes in our CRM on all agent interactions

What We're Looking For:

  • 1–2 years of experience in health insurance, agent support, or customer service (ACA experience a big plus)
  • Strong communication and interpersonal skills – you enjoy helping people
  • Organized, tech-savvy, and able to learn new systems quickly
  • Experience with Microsoft Office, CRM systems, and online platforms
  • Able to handle fast-paced days, multitask, and stay cool under pressure
  • Problem-solver with great written and verbal communication skills

Why Join Us?

  • Help make a real difference in people's access to affordable healthcare
  • Support a network of hardworking agents and play a key role in their success
  • Be part of a collaborative, solutions-oriented team
  • Opportunities for growth and advancement in the health insurance industry

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