Senior Operations Manager

About Us

At Stork Exchange, we're redefining how the baby goods industry manages returns. We provide customized returns management solutions for manufacturers and retailers, partnering with leading baby brands to streamline returns and give returned and overstock products a second life.

Our mission is to become the trusted shopping destination for parents and the preferred returns management partner for premium baby brands, helping companies recover value while protecting brand integrity. We're building a curated, high-end outlet experience that connects top-tier brands with parents seeking safe, high-quality baby gear at more accessible prices.

The Role

We're looking for a Senior Operations Manager to take our warehouse and customer experience operations to the next level and play a key role in shaping the future of Stork Exchange. You'll lead a growing team, streamline processes, and ensure every order and interaction reflects the care, quality, and trust our brand represents.

The ideal candidate combines people-first leadership with a hands-on approach to operations. They are resourceful, proactive, and adaptable – skilled at building high-performing teams, creating structure in fast-paced environments, and turning challenges into opportunities for growth. If you want to see the direct impact of your work while helping scale a mission-driven company, we'd love to hear from you.

Responsibilities

• Lead a growing team across warehouse operations and customer support functions
• Build a culture of collaboration, accountability, and continuous improvement by developing emerging leaders and empowering teams to achieve operational excellence
• Oversee all warehouse activities, including inventory processing, fulfillment, shipping and receiving, returns, and exception handling
• Support Customer Care in delivering a best-in-class experience, resolving escalations, and driving customer satisfaction and retention
• Partner with the COO to design and optimize standard operating procedures that ultimately streamline workflows, increase productivity, and reduce errors
• Evaluate and implement new systems, tools, and automation to scale operations and improve performance
• Maintain deep knowledge of operational systems, processes, and policies to ensure compliance and continuous improvement
• Manage warehouse resources—supplies, equipment, and technology—to ensure optimal utilization, inventory levels, and maintenance
• Uphold safety, compliance, and risk management standards across all operations
• Collaborate cross-functionally to align efforts with company priorities and customer needs
• Manage relationships with key vendors and partners, including shipping carriers, donation partners, and facility providers
• Oversee hiring, onboarding, and professional development to build and retain top talent

Qualifications

• 5+ years of management experience in warehouse, logistics, or operational leadership within a fast-paced, high-growth environment
• Proven track record of building and scaling operations teams and processes
• Exceptional leadership and people management skills with the ability to inspire, develop, and motivate others
• Hands-on, proactive problem solver with strong process improvement skills (experience with Lean or Six Sigma a plus)
• Strong technical proficiency–experienced with Warehouse Management Systems (WMS), Customer Relationship Management (CRM) platforms, and other operational software
• Data-driven mindset with the ability to analyze performance metrics and translate insights into action
• Exceptional communicator with strong interpersonal and cross-functional collaboration skills
• Experience managing the full employee lifecycle – hiring, training, performance management
• Ability to lift up to 50 lbs and work on-site at our warehouse located in South Charlotte

Why join us

• Join a fast-growing, innovative startup backed by a leading accelerator
• Competitive compensation package including base salary and equity
• Generous PTO, sick time, and company holidays to rest and recharge
• Health, dental, and vision insurance with 50-75% employer-paid premium coverage
• Collaborative work environment where innovation and technology drive impact
• Commitment to culture and connection with monthly team-building events and shared company-paid meals
• Real growth potential – join early, make your mark, and help shape the future of the company

Job Type: Full-time

Pay: $75, $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person