Staff Cyber Threat Intelligence Analyst

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

Position Overview:

The ServiceNow Cyber Threat Intelligence team is looking to hire a dedicated Staff Cyber Threat Intelligence Analyst | Reports Officer. The Reports Officer is responsible for producing, reviewing, and disseminating high-quality intelligence products that inform security operations, executive decision making, and strategic risk management.

Responsibilities:

• Author, review, and publish strategic, operational, and tactical intelligence reports aligned with SaaS threat landscapes and enterprise risk priorities.
• Partner with threat analysts, detection engineers, and data scientists to validate findings, contextualize adversary TTPs, and ensure actionable intelligence output.
• Ensure intelligence products adhere to analytic standards, demonstrate structured reasoning, and maintain factual and linguistic accuracy.
• Translate complex technical findings into executive-ready insights for diverse audiences including IR, legal, compliance, and product security stakeholders.
• Contribute to the refinement of CTI dissemination frameworks, publication schedules, and intelligence feedback loops.
• Support structured information sharing with ISACs, partners, and industry alliances in accordance with organizational policies and classification standards.
• Employ generative AI systems to accelerate intelligence synthesis, automate trend summaries, and enhance analytic workflows without compromising tradecraft integrity.
• Define and measure key performance indicators (e.g., report engagement, stakeholder satisfaction, analytic accuracy) to continuously improve CTI value delivery.

Qualifications

Required Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. ·
• 8+ years of experience in cyber threat intelligence, cybersecurity analysis, or intelligence communications.
• Or similar with education
• Proven expertise in producing and editing complex intelligence reports for technical and executive audiences.
• Strong understanding of MITRE ATT&CK and analytic tradecraft.
• Familiarity with SaaS and cloud threat vectors, insider risk indicators, and global cyber adversary TTPs.
• Experience leveraging LLM/AI-driven workflows for report drafting, enrichment, or summarization.
• Exceptional written and verbal communication skills with attention to clarity, brevity, and precision.

Preferred Skills:

• Background in intelligence editing, national security reporting, or risk communications.
• Knowledge of data visualization and storytelling techniques to enhance intelligence delivery.
• Experience with TIP and SIEM integrations.
• Ability to work in a fast-paced, high-ambiguity environment with shifting priorities.

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Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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