Claims Supervisor

Integra is seeking a results-oriented, dynamic, proven Claims professional, capable of managing a leading team in the healthcare industry. The individual must be skilled in process improvement, decision making, managing processes, staffing, and training, with an attitude that exemplifies high energy and a passion for the healthcare business. To succeed, the individual will need to be effective driving results through and with teams with a heavy focus on metrics.

Salary: $65,000.00/annual

JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES

The Claims Supervisor's responsibilities include but are not limited to:

• Leading a team consisting of 15+ claims representatives
• Responsible for real time management of department tasks
• Manage agent schedules including shifts, PTO/OT adherence, amongst other day to day time and attendance activities
• Supervise personnel in reviewing, giving direction, coaching, minor discipline, communication and feedback
• Perform quality control over day-to-day team and individual tasks
• Adjustments are properly recommended and/or applied in billing system
• Oversee training responsibilities such as schedules, curriculum, and assessment
• Assist with performance reviews
• Ownership of operating metrics tied to claims inventory, accounts receivable and days sales outstanding
• Denials are worked at a high level of quality within required time limits
• Contribute to the overall leadership of the claims team
• Focus on exceeding company goals and objectives with the ability to live the Integra values

WHAT WILL YOU LEARN IN THE FIRST 6 MONTHS?

• You will learn the function of the Claims Department within the organization and be fully integrated in your position, the company, and team
• You will have a full and complete understanding of our metric requirements and reporting capabilities
• You will understand your role and responsibilities to foster excellence in your team performance
• You will develop team goals and monitor progress, as you build relationships with your team to encourage and understand their needs and abilities
• During this time, you will set measurable goals for personal development and growth

WHAT WILL YOU ACHIEVE IN THE FIRST 12 MONTHS?

• You will create a people first approach to your team, easily identifying the strengths and weakness of each team member and how to best support them
• You will personalize your feedback framework to give constructive and supportive feedback within a supervisory context
• You will be contributing your skills and knowledge to meet your department's metrics and goals
• You will have regular monthly one-on-one meetings with managers for mutual feedback and establish strategies for development

EDUCATION: Bachelor's degree desired or equivalent experience

EXPERIENCE:

• 5+ Years of relevant experience in a fast paced, healthcare environment
• 2+ Years of leading teams of 5+ people to outstanding results
• 2+ Years Claims and AR Resolution Experience
• Outstanding interpersonal and communication skills
• Pro-active, results oriented, adaptable individual striving for everyday excellence
• Able to manage multiple, complex projects
• Strong analytical and reasoning skills
• Curious, adaptive, focused, able to change and grow
• Leader comfortable hiring and developing high performing teams

Benefits Offered

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Company-paid short term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities

Remote Opportunities

We are actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Vermont, and Washington.

Our Story

Founded in 2005, Integra Partners is a leading national durable medical equipment, prosthetic, and orthotic supplies (DMEPOS) network administrator. Our mission is to improve the quality of life for the communities we serve by reimagining access to in-home healthcare. We connect Payers, Providers, and Members through innovative technology and streamlined workflows affording Members access to top local Providers and culturally competent care. By focusing on transparency, accountability, and adaptability, we help deliver better health outcomes and more efficient management of complex healthcare benefits. Integra Partners is a wholly owned subsidiary of Point32Health.

With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We're looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.

Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.

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