Business Development Representative

Brief Description
About COURSER
COURSER accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

Business Development Representative
The MSP (Managed Service Provider) Business Development Representative is responsible for driving growth by identifying, engaging, and developing relationships with prospective clients in need of IT managed services. This role focuses on generating qualified leads, setting appointments, and fostering new business opportunities to meet sales and revenue targets.

Key Responsibilities

• Identify and research potential clients within target markets who may benefit from managed IT services.
• Use various methods (cold calls, emails, networking events, social media) to engage potential customers.
• Initiate contact with prospects to understand their IT challenges and business goals.
• Build and maintain a pipeline of qualified leads through consistent follow-up and nurturing strategies.
• Collaborate with technical teams to develop tailored solutions for potential clients.
• Present MSP services, highlighting benefits such as cost savings, improved efficiency, and enhanced security.
• Schedule and coordinate meetings or demonstrations between prospects and senior sales representatives or technical teams.
• Maintain detailed records of prospect interactions in CRM software.
• Stay updated on industry trends, competitor offerings, and emerging technologies in the MSP space.
• Provide feedback to marketing and sales teams to refine strategies and campaigns.
• Meet or exceed individual targets for lead generation, qualified opportunities, and revenue contribution.
• Prepare regular reports on sales activities, pipeline status, and performance metrics.

Key Qualifications

• Bachelor's degree in business, sales, marketing, or a related field preferred.
• 2+ years of experience in business development, sales, or a related role, preferably in the IT or MSP industry.
• Strong understanding of IT managed services, cloud solutions, and cybersecurity.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and sales prospecting platforms.
• Excellent communication, negotiation, and interpersonal skills.

Preferred Experience

• Familiarity with MSP tools and platforms like RMM (Remote Monitoring and Management) or PSA (Professional Services Automation) systems.
• Experience with sales frameworks such as SPIN Selling or Challenger Sales.

Why you'll love working here
At COURSER, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Unlimited vacation time*
• Paid sick time
• 10 Holidays including your Birthday and a Floating Holiday
• Healthy Lifestyle reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing education and certifications
• Learning and development programs
• Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time

team members are provided 10 vacation days.
COURSER is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.