Customer Service Representative

4 days ago

Salt Lake, Utah, United States Certified Installs Full time $19,400 per year

Certified Installs is the largest value-added appliance installation company in Utah. We are currently seeking professionals with experience managing complex service routes. Successful candidates will have demonstrated a history of exceptional customer service; the ability to handle customers, trade partners and technicians with care; and the ability to find creative solutions to scheduling challenges. May also have low level billing and inventory tasks.

Successful candidates will:

  • Have an inviting voice and phone presence and be able to forge strong customer bonds.
  • Enter orders quickly and accurately.
  • Quickly learn the products and services offered and be able to cross-sell other services.
  • Communicate professionally and effectively to team members, technicians and customers, even in stressful situations.
  • Work diligently and independently.

Qualifications:

  • At least five years of customer support or dispatch experience, preferably within a service industry.
  • High school diploma or equivalent.
  • Demonstrates a strong ability to understand products and technical concepts and can communicate those concepts to customers in a clear and simple way.
  • Proficient in spoken and written English.
  • Shifts will be five days a week with Saturday shifts. We are closed on Sunday.
  • 20-25 hrs a week
  • Low level billing and inventory experience is an added advantage

Job Type: Part-time

Pay: $ $19.00 per hour

Benefits:

  • 401(k)
  • Life insurance

Ability to Commute:

  • South Salt Lake, UT Required)

Work Location: Hybrid remote in South Salt Lake, UT 84115

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