UX Researcher

4 days ago

Boston, Massachusetts, United States hackajob Full time

hackajob*
is collaborating with
Zipcar
to connect them with exceptional tech professionals for this role.*
Boston, MA | Salary: $90,000 - $110,000
What You'll Do**
As a UX Researcher at Zipcar, you will conduct quantitative and qualitative research in support of our product strategy and roadmap. You'll solve complex problems through generative and evaluative research, work with cross-functional teams to design new products and experiences and serve as the voice of the customer across our organization.

What You'll Love About Being a Zipster

  • Lead impactful research end-to-end: Plan and execute generative and evaluative studies from start to finish, including scoping, recruitment, data collection, analysis, and delivering actionable insights.
  • Champion the user experience: Deeply understand our user needs, behaviors, and emotions by applying a variety of research methods and leveraging customer experience metrics.
  • Collaborate cross-functionally: Partner with designers, product teams, and data scientists to ensure user insights shape design decisions and business strategy.
  • Create a culture of curiosity: Involve colleagues across the organization in the research process and offer ways to connect with our members firsthand.
  • Strengthen our UXR practice: Help grow our research capabilities and contribute to the evolution of our team's vision and impact.

What Drives Success For a UX Researcher

  • 3+ years of research experience: You're an empathetic, passionate researcher with a deep specialization in UX research and a broad set of skills across quantitative and qualitative research.
  • Engaging storyteller: You have a talent for turning insights into compelling narratives, communicating clearly and effectively through writing and presentations tailored to a range of audiences.
  • Collaborative team player: You thrive in cross-functional teams and enjoy building strong, positive relationships with colleagues across disciplines.
  • Lifelong learner: You're naturally curious, open to feedback, and constantly seeking out new knowledge to grow your skills and tackle new challenges.
  • Impressive portfolio: Your research portfolio showcases thoughtful, impactful work demonstrating your process and influence on product decisions.
  • Bonus points if you're a Zipcar member or a member of another car-sharing solution

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