Dental Office Manager

4 days ago

Houston, Texas, United States Nu Dentistry Full time $60,000 - $80,000 per year

A Dental Office Manager for NU Dentistry. These include ensuring the smooth operation of the office, managing staff, maintaining financial health, and ensuring patient satisfaction. Here's a breakdown of key responsibilities and duties:

  1. Office Operations Management:

  2. Oversee the day-to-day operations of the dental office.

  3. Ensure that office equipment is maintained and supplies are stocked.
  4. Develop and enforce office policies and procedures to ensure efficiency.
  5. Manage the patient scheduling process to maximize efficiency and minimize downtime.

  6. Ensure compliance with all health, safety, and dental regulations.

  7. Staff Management:

  8. Recruit, train, and supervise dental office staff, including receptionists, dental assistants, and hygienists.

  9. Manage staff schedules, ensuring adequate coverage during business hours.
  10. Conduct staff performance evaluations and provide feedback.
  11. Resolve any interpersonal conflicts or staffing issues.

  12. Implement ongoing staff training and development programs.

  13. Patient Care and Experience:

  14. Ensure patients receive exceptional customer service, from appointment scheduling to treatment follow-up.

  15. Manage patient complaints or issues, addressing them professionally and promptly.
  16. Coordinate patient education initiatives and ensure patients understand their treatment plans.

  17. Facilitate smooth communication between patients and dentists.

  18. Financial Management:

  19. Oversee billing and collections, including insurance claims, patient payments, and account reconciliations.

  20. Work with insurance companies to ensure accurate claim submissions and resolve any discrepancies.
  21. Monitor the office's budget and financial performance, including managing expenses.
  22. Set financial goals and track performance against these goals.

  23. Negotiate with suppliers and service providers to secure the best pricing for dental supplies and services.

  24. Marketing and Business Development:

  25. Develop and implement marketing strategies to attract new patients and retain existing ones.

  26. Manage the office's social media presence and digital marketing efforts.
  27. Track patient satisfaction and solicit feedback to improve the practice.

  28. Collaborate with the dentist and other stakeholders to grow the practice.

  29. Compliance and Regulatory Duties:

  30. Ensure compliance with all local, state, and federal regulations regarding dental practice.

  31. Maintain records of dental licenses, insurance, and certifications for all dental staff.
  32. Ensure proper sterilization and infection control protocols are followed.

  33. Implement HIPAA-compliant processes to protect patient privacy and data.

  34. Inventory Management:

  35. Track and manage dental supplies inventory, ensuring necessary items are always in stock.

  36. Work with vendors to order dental supplies and manage stock levels efficiently.

  37. Ensure the office is stocked with PPE (personal protective equipment) and other necessary safety gear.

  38. Communication and Reporting:

  39. Act as the primary point of contact between the dental team, patients, and other stakeholders.

  40. Provide regular reports to the dentist or practice owner on the office's financial health, operational efficiency, and patient satisfaction.
  41. Facilitate meetings with staff to discuss performance, goals, and improvements.

Job Type: Full-time

Pay: From $60,000.00 per year

Work Location: In person

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