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Retail Manager

2 weeks ago

Atlanta, Georgia, United States Yummy Extensions Full time $45,000 - $60,000 per year

About The Company

Yummy Beauty Brands (Yummy Extensions) is a leading eCommerce retailer of luxury hair and beauty accessories. Since 2013, our trendsetting products—including Yummy Hair Extensions and KOSA Professionals Styling Tools—have continued to disrupt the hair and beauty industry.

With over a decade of expertise in the raw hair market, we are recognized for delivering superior, incomparable textures and uncompromising quality. Our innovation and influence have been featured in Allure, Elle, and Essence, where we've been praised for powerful branding, exceptional customer service, and the finest quality hair and styling tools available today.

Yummy Hair Extensions is the brand's flagship line, specializing in 100% raw human hair extensions. With a strong eCommerce presence and retail boutiques in Dallas and Brooklyn, Yummy is known for unmatched quality, innovation, and client experience. The brand is now expanding nationally, scaling operations to support rapid growth while redefining luxury in beauty

Position Summary

The Retail Manager will oversee the day-to-day operations of the Yummy Extensions retail store, ensuring a seamless, high-quality customer experience while achieving sales and operational goals. This role requires a strategic and hands-on leader responsible for managing a team of associates, maintaining accurate inventory and pricing, executing sales and marketing initiatives, and ensuring compliance with company policies and store standards.

The ideal candidate is a motivated, organized, and customer-focused leader with at least five years of previous retail experience, a proven track record of driving sales, and the ability to cultivate a positive team environment that reflects the Yummy Extensions brand.

Compensation

This will be a full-time Exempt salaried position. The salary range for this role will be $50,000-$55,000.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Responsible for overseeing the operations of the Yummy Extensions retail store location; including staffing within store security guidelines
  • Responsible for creating and maintaining the Retail Handbooks, KPIs (Key Performance Indicators), SLAs (Service Level Agreements).
  • Responsible for ensuring the department meets the monthly KPIs (Key Performance Indicators), SLAs (Service Level Agreements), and sales goals
  • Ability to adhere to the retail blackout period between October – January of each year.
  • Portraying a positive company image and engaging in professional and friendly communications with internal and external customers
  • Develops and facilitates training for all retail team members
  • Creates and executes monthly sales strategies with the intent to exceed sales goals
  • Upselling and Cross Selling with the intent to exceed store sales goals
  • Collaborate with Customer Experience Manager to coordinate all customer experience events (pop up shops, instore only events, etc.)
  • Responsible for strategizing and creating marketing promotional materials as directed by marketing team, supervising any delegations of these tasks
  • Actively listening to customer needs and inquiries to determine appropriate service actions and supervising the rectification of customer concerns
  • Address all customer experience escalations for instore customers
  • Responsible for the accuracy of product and supplies inventory at all retail locations. This includes inputting and maintenance of inventory levels in point-of-sale system
  • Responsible for price accuracy in the point-of-Sale systems at all retail locations
  • Responsible for replenishment of product and supplies inventory at all retail locations
  • Perform daily audits of all retail store functions and provide reporting to department head
  • Provide daily/weekly status to department head
  • Collaborate with Customer Experience Manager with addressing customer inquiries as needed
  • Responsible for cleaning the inside of the store and its surroundings, supervising any delegations of these tasks
  • Responsible for maintaining the retail store, including scheduling and overseeing repairs, services, or maintenance that may be needed from time to time
  • Cross trained in Customer Service and Fulfillment departments
  • Other duties as assigned that are deemed reasonable by the Department Head

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Bachelor's degree is preferred; however, we will consider 3-5 years of relative experience in lieu of a college degree.
  • 5+ years prior experience in beauty sales with a strong focus on customer service, face-to-face, and telecommunication.
  • 3+ years of management experience, preferably leading a team of 3-5 associates.
  • Previous experience in managing customer-focused KPIs.
  • Ability to manage difficult or emotional customer situations.
  • Cosmetologist license is preferred.
  • 25% travel will be required for this position.
  • Strong leadership skills; self-reliant.
  • Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills.
  • Ability to work in a team environment and take direction from Department Head.
  • Ability to speak clearly and persuasively in positive or negative situations.
  • Ability to up-sell and cross-sell.
  • Ability to gather and analyze information.
  • Ability to read and interpret documents such as procedure manuals, work instructions, and software manuals; ability to write routine reports and correspondence.
  • Solution-driven and goal-oriented mindset.

Yummy Extensions is committed to a diverse and inclusive workplace. Yummy Extensions is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Job Type: Full-time

Pay: $50, $55,000.00 per year

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Application Question(s):

  • This role will be 5 days a week but will require weekend hours. Are you able to adhere to that schedule?
  • Please provide your email address.
  • We have two company blackout periods. The first is from the second week of June to the fourth week of June. The second is from Oct 15th- Jan 15tth. Are you able to accommodate this period?
  • Are you willing to submit to a background check and drug screening in accordance with local laws and regulations?

Ability to Commute:

  • Atlanta, GA Required)

Work Location: In person