Technical Support Specialist with Development Pathway

Technical Support Specialist with Development Pathway

About This Opportunity:

Are you a solution-minded problem solver with support desk experience who's ready to take the next step in your tech career? We're seeking a Technical Support Specialist who thrives on the frontlines of user support and is eager to evolve into a full-stack developer role.

This unique position combines immediate impact in technical support with a clear pathway to software development. You'll start by being the hero who resolves critical user issues, then gradually transition into building the solutions that prevent them.

Perfect for: Support professionals with coding curiosity who want to solve problems at both the user level and the architectural level.

What You'll Do

Immediate Impact (Months 1-6):

• Frontline Problem Resolution: Be the first line of defense for complex technical issues affecting Trackvia, Jobspark, and other systems
• Solution Development: Create automated responses, scripts, and workflows to streamline common support scenarios
• Knowledge Architecture: Build and maintain our technical knowledge base, turning one-off solutions into repeatable processes
• Cross-functional Collaboration: Work directly with our development team to escalate and resolve system-level issues

Growth & Development (Months 6+):

• Code Contribution: Begin contributing to our technology stack using Laravel (PHP), Python, TypeScript, React, Sass, Webpack, ,
• Infrastructure Experience: Work with AWS Lambda, Docker, AWS services, DigitalOcean, and S3 in real-world scenarios
• Full-Stack Mentorship: Receive guided training on both frontend and backend development practices
• Project Ownership: Take ownership of development projects that directly improve support processes and user experience

What We're Looking For

Essential Qualifications:

• 1+ years of technical support/helpdesk experience with a track record of solving complex problems
• Solution-oriented mindset: You don't just fix issues—you identify patterns and create preventive solutions
• Basic programming foundation: HTML, CSS, JavaScript knowledge (we'll help you build from here)
• Communication excellence: Ability to translate technical concepts for both users and developers
• Learning agility: Demonstrated ability to quickly master new technologies and systems

Preferred Experience:

• Frontend frameworks: Experience with React, , or Angular
• Backend familiarity: Understanding of server-side development, databases, or APIs
• Cloud platforms: Exposure to AWS, cloud storage, or serverless technologies
• Automation mindset: Experience creating scripts, workflows, or automated solutions
• Version control: Basic Git knowledge or willingness to learn quickly

Why This Role is Different:

Immediate Impact: Start contributing to meaningful solutions from day one

Clear Growth Path: Structured transition from support specialist to full-stack developer

Modern Tech Stack: Learn industry-leading technologies with real-world applications

Mentorship Program: Work directly with experienced developers who invest in your growth

Problem Ownership: Move beyond ticket resolution to building the systems that prevent issues

What We Offer:

• Competitive compensation with growth-based increases as you advance
• Professional development budget for courses, conferences, and certifications
• Flexible work arrangements (remote/hybrid options available)
• Modern development environment with access to cutting-edge tools and technologies
• Collaborative culture where your support experience informs better development practices
• Clear career progression: Support Specialist → Junior Developer → Mid-level Developer
• Medical, dental, and vision plans
• 401k with company match (after 1-year of service)
• Flexible Vacation Policy
• Paid holidays
• Yearly Bonus
• Company sponsored competitions such as Fantasy Football with prizes

Ready to Make the Leap?

If you're tired of just fixing problems and ready to start preventing them through code, we want to hear from you. This role offers the rare opportunity to leverage your support expertise while building the technical skills that will define your future career.

Timeline:

• Oct 24th- Notifications sent to let applicants know if they were selected for the next step in the interview process
• Oct 29th/ 30th- First-round interviews via Teams with 4-5 Bibbeo employees
• Oct 31st- Notifications sent to candidates moving to the final interview
• Nov 5th/ 6th- Second-round interviews via Teams with the CIO, COO, and CEO
• Nov 7th- Final decision made and all candidates notified
• Dec 1st- Preferred start date (training in Denver with all expenses paid)

Job Type: Full-time

Pay: $52, $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Remote