Client Relations Associate

4 days ago

Dallas, Texas, United States THE RAPID FLEET Full time $21,990 - $113,880 per year

Overview

Join our dynamic team as a Client Associate and become a vital part of delivering exceptional client experiences. In this energetic role, you will serve as the primary point of contact for clients, providing personalized support and ensuring their needs are met with enthusiasm and professionalism. Your multilingual skills and strong communication abilities will help foster lasting relationships, while your sales acumen will drive client engagement and satisfaction. This paid position offers an exciting opportunity to develop your customer service expertise in a fast-paced, client-focused environment.

Responsibilities

  • Greet clients warmly via phone, email, or in person, establishing a positive rapport from the first interaction
  • Assist clients with inquiries, account information, and service requests using clear and professional communication
  • Conduct outbound calls to follow up on client needs, promote new services, or gather feedback to enhance client satisfaction
  • Manage data entry tasks accurately within customer relationship management (CRM) systems and other software tools
  • Handle cash transactions and process payments with precision, maintaining accurate cash handling records
  • Provide comprehensive customer support by resolving issues promptly and efficiently while demonstrating excellent phone etiquette and active listening skills
  • Collaborate with team members to deliver seamless client services and contribute to achieving departmental goals
  • Maintain organized records of client interactions, transactions, and service requests for future reference and analysis
  • Support the team with administrative duties such as typing reports, updating client files, and preparing documentation using Microsoft Office applications
  • Demonstrate strong analysis skills to identify client needs and recommend appropriate solutions or services

Skills

  • Multilingual proficiency in English and at least one additional language to serve diverse client populations effectively
  • Exceptional communication skills, both verbal and written, with a focus on clear, professional interactions
  • Proven experience in sales or customer support roles, preferably within a call center or client services environment
  • Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry applications
  • Excellent phone etiquette with the ability to handle outbound calling confidently and professionally
  • Bilingual capabilities are highly desirable to connect with a broader range of clients
  • Demonstrated ability to provide outstanding customer service by actively listening and addressing client concerns promptly
  • Attention to detail in cash handling, typing accuracy, and maintaining organized records
  • Analysis skills to assess client needs quickly and suggest suitable solutions or follow-up actions
  • Experience in call center operations or outbound calling campaigns is advantageous

Join us as a Client Associate where your energy, communication prowess, and dedication will make a meaningful impact on our clients' experiences. We value proactive individuals who thrive in engaging environments—your enthusiasm will help us build lasting relationships while advancing your career in customer service excellence.

Job Type: Full-time

Pay: $ $21.99 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Relocation assistance
  • Vision insurance

Work Location: In person

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