Field Service Technician
2 days ago
Job Title – Entry Level Field Service Technician
We are searching for a Cincinnati-based Field Service Technician to service coffee related equipment at customer locations in Ohio, and willing to travel to multiple states in the US.
Rooted Grounds Coffee Company
Our Culture - Rooted Grounds Coffee Company is a family-owned, Cincinnati-based company that has grown from start-up to distribution in 32 states in just 10 years. We are looking for talented, driven people means opportunities for professional development, taking on more responsibilities, and earning higher wages.
Our People & Mission - The driving force behind our constant business growth is the presence of skilled and dedicated people. If you're passionate about coffee and ready to work for a growing company, come join our team and make your passion your career. You will be introduced to the coffee industry and trained by some of the best technicians in the field. You will also be a part of a team that has an incredible mission to be rooted in each community with local partnerships, which have a meaningful impact on the people they serve.
Character Traits & Skills
mechanical and technical aptitude
creative problem solver
customer service focused
ability to adapt to change, and find solutions
process-driven
confident, driven self-starter
takes ownership of projects
trusted member of the team and help lead change
execute with attention to detail
Responsibilities
Install, repair, and preventative maintenance of a wide variety of commercial coffee equipment.
Ability to travel (drive or fly) overnight for multi-day projects, possibly several days per month.
On-site customer training on machine operations, troubleshooting, and brand overview.
Installation of marketing signage, coffee vessels, and coffee product delivery.
Daily documentation of each job for inventory and invoicing.
Maintain accurate parts inventory to support equipment service needs.
Work in-house on equipment repair and refurbishing when not in the field.
As-needed, help in a variety of areas including operations, production, and warehouse.
Maintain a clean driving record.
Training, Pay, and Benefits
In-depth training with the National Service Manager for the first 6 months to ensure mastery of technical skills.
Field training on installation, troubleshooting, and customer service.
Full-time hourly position with 40 hours per week at $20+ / hour (depending on experience), with possible overtime opportunities.
Paid vacation two weeks per year.
Six national holidays paid time off, plus one additional float holiday.
Unpaid time off with approval.
Company vehicle and tools provided for field service calls.
Company credit card provided for per diem expenses for overnight trips.
Company uniform shirts and allowance for pants provided.
Payroll is run every two weeks.
Reports directly to the National Service Manager.
Pay increase opportunities with annual performance reviews.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Professional development assistance
Work Location: On the road
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