Account Manager

Job Title: Account Manager

Reports to: Director of Account Management

Position Status: Exempt

GENERAL PURPOSE OF JOB:

The account manager supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products and services.

Account mangers service customers by answering product and service questions. They will be the main point of contact on order fulfillment. CSR will process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.

Account managers are an important part of the Account Management team, since they are the main point of contact for order fulfillment, client questions, inventory control and data entry. This position builds a sustainable relationship of trust through open and interactive communication. CSR work closely with Account Managers to ensure proper customer service is being delivered.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for all aspects of order management and communicates daily with the following cross-functional teams: Logistics, Accounting, Sales, and Production.
• Provides dedicated order management and supply chain/logistic skills to support customers. Communicate updates to customers as required.
• Resolves routine questions or problems on orders. Assists with complex problem resolution.
• Leverages existing tools and procedures to collect and review information needed to manage an account and the ongoing activities associated with the account. Creates routing customer specific reports and spreadsheets.
• Provides timely and accurate information to customers regarding order status and in-depth product knowledge.
• Manages customer inventory programs according to the established department policies and procedures.
• Checks and reviews acknowledgments against orders. Reviews purchase orders against our data for accuracy in pricing, part numbers, quantities.
• Oversees projects/orders and business relationship with assigned accounts and attends account-based meetings with other departments.
• Identifies, communicates, and assists in resolving customer needs for credit, pricing, freight and delivery, invoicing, shipping, installation, special reports or other administrative procedures.
• Approves and processes adjustments and Return Material Authorization (RMA) according to established policies and procedures. Able to handle non-routine RMA's, credits, and adjustments.
• Takes ownership in resolving invoicing and purchase order issues.
• Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments.
• Ability to work and interact well with others.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

REASONING ABILITY:

• Problem Solving/Analysis.
• Clear communication skills.
• Teamwork.
• Networking.
• Organizational skills.
• Multitasking.
• Attention to details.
• Computer skills.
• Quality focus.
• Listening skills.
• High Energy.

LANGUAGE SKILLS:

Business English, written and verbal communication, excellent listening skills.

EDUCATION and/or EXPERIENCE:

• Highschool graduate, College Degree preferred.
• 1-2 Years of customer Service Experienced preferred.

PHYSICAL DEMANDS:

On-the-job time spent in the following physical activities will be:

Activity

On the Job Time (Per Work Day)

None

Under 1/3

1/3

To 2/3

Over 2/3

Remain in a stationary position

x

Move about

x

Operate, activate, inspect, place, handle, position equipment, materials, or products

x

Ascend/descend ladders etc.

x

Move through tight spaces or perform job duties in tight spaces

x

Communicate with others

x

Detect or distinguish tastes and smells

x

WORK ENVIRONMENT:

This job requires exposure to the following environmental conditions:

Condition

On the Job Time (Per Work Day)

None

Under 1/3

1/3

To 2/3

Over 2/3

Wet or humid conditions (non-weather)

x

Work near moving mechanical parts

x

Work in high, precarious places

x

Fumes or airborne particles

x

Toxic or caustic chemicals

x

Outdoor weather conditions

x

Extreme cold (non-weather)

x

Extreme heat (non-weather)

x

Risk of electrical shock

x

Work with explosives

x

Risk of radiation

x

Vibration

x

ADDITIONAL INFORMATION:

Excellent interpersonal / communications skills, polished presentation skills, and capability to engage and collaborate with business units and corporate leadership. Creates and sustains effective cross-business and cross-functional relationships.

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

What We Offer:

• Competitive annual rate from $50,000 to $65,000
• Comprehensive benefits package.
• Medical, Dental and Vision benefits effective the 1st of the month following hire date
• 10 paid Holidays
• Paid PTO, based on years of service
• 401k Safe Harbor Plan
• Health Savings or Flexible Spending Account
• Dependent care flexible spending accounts
• Company Paid Life insurance plan for $40K
• Company Paid Short Term Disability insurance
• Employee Assistance Program
• Employee Discount Program through Life Mart
• Onsite Gym
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.
• Join us in driving innovation and achieving excellence. Apply today to become a part of our success story

Morgan Li is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and to ensuring fair treatment regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military status, or any other status protected under applicable federal, state, or local law.

We believe that diversity drives innovation and strengthens our team. All employment decisions at Morgan Li are made based on qualifications, merit, and business needs.

If you require accommodations during the application or interview process, please let us know, and we will work to provide a solution that meets your needs.