Assistant Store Director

Duties And Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing

fast and friendly Customer Service. Responsible assisting Store Director with total store CSI

(Customer Satisfaction Index) and communicating with customers on total store resolutions.

• Engages in suggestive selling and other sales techniques via telephone, in-store intercom

announcements and one-on-one customer interaction.

• Answers and responds to incoming calls appropriately. Receive and appropriately resolves

customer complaints. Assists Store Director with closing the loop between customer and

employee relations by resolving customer's critique of store and/or employees.

• Primary responsibility assisting with, total store operations. In that regard, implements Company and

Division merchandising, operating and sales initiatives. As well as driving sales, achieving gross

profit and managing expenses.

• Assists with planning daily operations, monitoring production process following company procedures and

profitability.

• Communicates with Operation Specialists for support on execution of sales promotions and division

programs.

• Communicates Company goals, objectives, policies, practices and procedures to department

managers and employees, ensures compliance within all departments setting total store

expectations.

• Meets at least weekly with department managers to review ads, sales plans and store promotions.

In the event of Store Director's absence, ensures that an alternate manager conducts such

meeting(s).

• Ensures that the Company's safety and health initiatives are implemented and communicated to

employees. Emphasizes safety and health code compliance in all work practices.

• Responsible for maintaining integrity in food safety and sanitation practices for all departments as well as

keeping store compliant in all areas.

• Reviews training and ensures all employees are compliant with Food Safety and Sanitation, HIPAA, COBC

(Code of Business Conduct), Meat Grinding and Tracking Log, Texas Work Place Benefits Plan Manager,

Food Handlers Manager and any other compliance company and state specific.

• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb

Employee Handbook.

• Responsible for insuring proper code dating for all products within the department are being enforced.
• Ensures total store compliance, including but not limited to Division scheduling initiatives, policies,

wage and payroll guidelines, Time Clock Policy, benefit plans, , child labor and all other employment

laws. Maintains accurate and complete records, consistent with the law and records retention

policies.

• Complies with and ensures compliance with company grooming standards and dress code.
• May be required to review and approve all department schedules in advance of posting to ensure

appropriate staffing and adequate coverage.

Assistant Store Director

September 2017

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• Assists Store Director with maintaining good store conditions, product quality and rotation, labeling

standards, and code date compliance in all departments. Conducts daily inspections of store

conditions and coaches employees in the process.

• Assist with staffing, recruiting, hiring, and training within store. Evaluates employee job performance

and assists in making personnel decisions such as promotion, termination and disciplinary action,

including completing necessary paperwork.

• Identifies training needs of key employees for future development and ensures completion of such

training.

• Appropriately resolves employee relations, including complaints of discrimination, harassment,

working off the clock and violations of the law, with guidance and support from the Human Resources

Department.

• Builds and maintains positive employee morale.
• Maintains and safeguards confidentiality concerning employees, store sales, and Company

information.

• Clearly and accurately provides guidance and instruction to department managers, supervisors and

employees.

• Oversees and ensures compliance with; proper cash handling procedures, accounting of sales, safe

procedures and safeguards Company assets.

• Controls shrink. Assists with Maintaining and controlling inventory levels in the backroom areas and

on the sales floor per Division guidelines. Develops operating budgets and controls all in-store

operating, maintenance, expense and supply costs.

• May assist with processing and completing all required reports and administrative paperwork.
• Prepares sales and inventory reports. Physical inventory taken every 4 weeks. Responsible for accurate

inventory of all merchandise, supplies and equipment. Properly conducts or oversees inventories and

independent audits. Has a complete understanding of reports including, but not limited to, P&L (Profit

and Loss Statement), S&P, invoices and any other store reports.

• Supervises the processing of all reclamation as well as maintains orderly and in-stock conditions in

back room and all departments.

• Recommends the expenditure for improvement or repair of store equipment and building to Store

Director.

• Ensures that merchandise is correctly priced and displayed and that shelves are clean and properly

maintained.

• Implements emergency procedures in the event of equipment and software malfunctions.
• Creates and maintains positive community relations. Develops, promotes and maintains positive

communication channels with manufacturer's representatives, Store, Division and Corporate

personnel. Assists with monitoring market conditions, trends and competitors' activities.

• Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters and

Sterilox machine.

• Ability to perform receiving duties including; breaking down loads, verifying orders using invoices,

inspecting quality, reporting shortages, stocking and rotating product. Adheres to product temperature

and storage guidelines and follows proper packaging techniques.

• Maintains a good rapport with vendors and Warehouse.
• Ensures that proper temperature levels for product are maintained. Complies with retail labeling

laws, federal and state regulations, Company and code dating policies.

• Complies with all workplace safety rules and regulations.
• Ability to operate computer software and electronic ordering devices to order product. Requires basic

knowledge of Excel, Word, PowerPoint and Email system.

• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and

integrity. Treats all employees consistently, fairly and with Courtesy, Dignity and Respect.

• Other necessary and required duties