Operations Lead

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively, imagine the unthinkable and deliver the highest quality of service.

Opportunity:

Are you ready to advance your career? If so, we have a new and exciting opportunity at Ideatek As the Operations Lead, you will be responsible for leading and developing the installation team, delivering superior results to our customers.

Location:

The individual in this role will work to support our operations in the Topeka region and as we continue to grow in NE KS. 

Key Responsibilities:

• Provide direction, supervision, and management over the installation and splicing team
• Verify plant data and splice information
• Knowledge of and maintaining splicing schematics and spreadsheets
• Take accurate splicing and field notes to help support project timelines
• Set up and track plant maintenance
• Direction and oversight over drop bury contractors
• Support team members with troubleshooting questions
• Monitor daily status updates and timely route, schedule, and/or assign work in an efficient manner  
• Ensure accurate installation specifications/requirements 
• Lead trainings and shares updates with the team
• Deliver fiber to the home installations and repairs independently 
• Ability to troubleshoot customer connection issues
• Provide an exceptional in-home/business experience to customers by being friendly, patient, efficient as well as knowledgeable of FTTP service, gateways and WiFi

Desired Attributes:

• Passion for leading and motivating others 
• Excellent verbal and written communication skills - ability to interface with all levels of the organization
• Ability to influence appropriate decision making
• Strong organizational skills and ability to pivot with priorities
• Creative problem solving skills
• Ability to improve work processes and deliver solutions (outside of the box thinking)

Experience/Knowledge Required:

• 3+ years experience working as a Technician, Installer, OR in Operations
•  General knowledge of telecommunications services, including internet, wireless, and phone systems. 
• Leadership experience 
• Must possess and maintain a valid driver's license with no restrictions.
• Must have a flexible schedule with the ability to work on Saturdays and/or Sundays.
• Willingness to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck).
• Ability to work outdoors in various weather conditions.
• Must be able to lift up to 80 lbs.
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.
• Successful completion of DOT physical.

Preferences:

• Extensive experience in telecommunications. 
• Bachelor's Degree

Why work at IdeaTek: 

IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance. 
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match 
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

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