Account Manager

2 days ago

Boston, Massachusetts, United States RedCircle Full time $65,000 - $130,000 per year

RedCircle is a podcast monetization platform, providing a first-of-its-kind, fully-automated podcast advertising solution. With our ad platform, RAP, advertisers can execute high-scale / high-performance podcast media buys on hundreds of shows in just a few clicks. For podcast creators, RAP provides important revenue and a streamlined system for managing complex ad deals. In short, RedCircle is about getting podcasters paid — while helping advertisers grow through podcast ads.

We're looking for a 
Podcast Account Manager
 to join our team, focusing on podcaster support, onboarding, and long-term success. In this role, you'll work closely with creators to ensure they have a smooth onboarding experience, their information is up to date, and their campaigns run effectively. You'll be the go-to point of contact for podcasters — answering questions, troubleshooting issues, and keeping them engaged with the RedCircle platform.

This position is based in 
Los Angeles or Boston
and follows a 
hybrid schedule
 (2-3 days per week in the office).

Core Responsibilities:

  • Guide new podcasters through the onboarding process, including initial account setup, billing connection, and introduction to RedCircle tools.
  • Conduct regular platform audits to ensure show eligibility and to keep creator information up to date..
  • Respond promptly and effectively to podcaster support needs, ensuring high satisfaction and retention.
  • Schedule calls with creators as needed to address delivery, inventory, or technical issues.
  • Manage the podcast application process and proactively review new submissions for quality and eligibility.
  • Conduct proactive outreach to creators when needed by the sales or account management team.
  • Send initial welcome communications with resources, FAQs, and next steps for new shows.
  • Conduct routine check-ins to review campaign performance, fill rates, and ensure continued platform alignment.
  • Collaborate cross-functionally to troubleshoot issues and improve podcaster experience.
  • Assist with the annual NPS survey to gather podcaster feedback and identify opportunities for platform and customer support improvement.

A Great Candidate…

  • Has 
    3–5 years
     of experience in account management, customer success, or client-facing roles, ideally in digital media, podcasting, or advertising.
  • Is highly organized with exceptional attention to detail and the ability to manage multiple accounts at once.
  • Brings strong communication skills — via email, phone, and video calls — and can build rapport quickly.
  • Thrives in a fast-paced environment and is proactive in identifying and solving problems.
  • Is comfortable with technical tools and data, with the ability to interpret and explain campaign performance metrics.
  • Lives in Los Angeles or Boston (or is willing to relocate) and can work 
    2-3 days per week in-office
    .

Salary Range:
$65,000 – $130,000, commensurate with experience.

RedCircle is an equal opportunity employer.

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