Survivor Access Advocate

THE WILLOW DOMESTIC VIOLENCE CENTER

"RESTORING THE HEALTH AND SAFETY OF VICTIMS OF FAMILY AND DOMESTIC VIOLENCE"

Survivor Access Advocate

POSITION RESPONSIBILITIES

A Willow Domestic Violence Center position focused on empowering underserved populations and survivor access by bringing awareness to dating and relationship violence and recognizing unique issues within the population. The Survivor Access Advocate will be based full-time in shelter to provide both direct services and access activities to identify and collaborate with partner agencies that specifically work these populations to provide services including peer counseling, safety planning and resources and assist in providing training for all staff and volunteers, and will assist in the development of internal resources, policies, and procedures for the organization as they pertain to underserved populations.

FLSA CLASSIFICATION: Non-exempt (Hourly, Full-time).

Reports to Lead Advocate/Family Program Coordinator

ESSENTIAL FUNCTIONS:

SERVICE DELIVERY

A. Direct Service: works primarily in shelter: answers hotline, completes intakes with survivors and children, engages survivors in conversation at check-ins to ensure planning and goal-setting are being completed, and maintains a high-level of survivor empowerment.

B. Population Knowledge: Knowledge and awareness of cultures and backgrounds and how they relate to domestic violence. Facilitate and/or coordinate staff for staff to provide services more efficiently to survivors from underserved populations.

C. Service Ambassador: Attend shelter meetings and required staff trainings. Maintain a positive attitude and communicate shelter policies and responsibilities when assisting survivors and staff.

D. Educator:Build and maintain a strong working knowledge of shelter policy and procedures, as well as being able to refer survivors to organizations that may be able to help them moving forward. Maintain a working knowledge of resources.

E. Agency Accessibility: Assist in the development of internal resources, policies, and procedures for the organization as they pertain to underserved populations. Works with the Shelter Manager to make the shelter more physically accessible for residents, staff, and volunteers.

A. On Call: Participate in the On Call rotation and cover the hotline and/or respond to shelter when emergencies arise.

TEAMWORK & COMMUNICATION

A. Collaborate with team members to ensure a high-performance program in which staff, communication, teamwork, empowerment, and program integrity are assured.

B. Provide direct and positive communication to fellow staff and community partners to ensure program participant needs are met in a timely manner. Assist with additional direct service at shelter, as needed.

C. Develop and maintain respectful relationships with community partners, including conducting follow-up communication in a timely manner.

D. Adhere to assigned work schedule and notify supervisor of any flex in schedule or leave time. Notify supervisor immediately of any expected occurrences of overtime.

E. Attend and participate in assigned agency meetings.

EDUCATION & EMPOWERMENT

A. Maintain a working knowledge of resources and services in order to assist other staff and volunteers in the referral process.

B. Disseminate crime victims' rights information to survivors and assist with compensation applications as requested.

C. Assist in creating a positive cultural environment of personal leadership, communication and teamwork within the shelter and other lines of agency business.

D. Deliver services in a culture and environment of survivor and personal empowerment.

QUALIFICATIONS, SKILLS and ABILITIES:

• Associate's degree in Social Services, Health Services, or related field or equivalent experience.

• Minimum one year experience in human services and/or not for profit organization.

• Knowledge of and sensitivity to domestic violence and human trafficking issues and trends preferred.

• Knowledge of service area resources preferred.

• Knowledge of computer programs to include: Word, Excel, and Google Apps.

• Experience maintaining personal/professional boundaries.

• Excellent oral, written, and interpersonal communication skills.

• Strong project management skills, ability to multi-task, and ability to manage competing deadlines.

• Strong organizational, analytical, and problem-solving skills; ability to handle multiple priorities.

• Manage and resolve conflict between stakeholders.

• Manage stress constructively.

• Express commitment to the empowerment of women, men, and children.

• Possess valid Kansas driver's license; access to reliable means of transportation; proof of current liability insurance.

PHYSICAL DEMANDS:

• Convey detailed and/or important instructions or ideas accurately, audibly, and quickly.

• Hear average or normal conversations and receive ordinary information.

• Manual dexterity and able to use wrists, hands and/or fingers in repetitive motion.

• Prepare and/or inspect documents and communications on computer or on paper.

• Sitting for extended periods of time.

• Bending, lifting and carrying up to 25 pounds (presentation materials).

• Lifting from floor or from inside car, inside truck, or from trunk.

The job description does not state or imply that these are the only activities to be performed by the employee holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. An individual seeking an accommodation should contact the Executive Director. However, no accommodations will be made that may pose serious health or safety risks to the employee or others or that impose undue hardships on the organization.

Wages are determined by the scope of the position and the experience of the incumbent. Information on wages and any available benefits (such as vacation, paid sick leave, holiday pay, health insurance, etc.) attributed to this position will be discussed separately.

Job descriptions are not intended to be and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. As stated in The Willow's Personnel Policies–"All newly hired staff will be on probationary status during first 6 months of employment or until the initial evaluation is completed and permanent status is recommended."

Job Type: Full-time

Pay: $ $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person