Hybrid Customer Service Specialist, I

4 days ago

Anaheim, California, United States Carrington Mortgage Services, LLC Full time

Come join our amazing team and work a hybrid schedule

The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third-party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

The Customer Service Specialist I level is the entry level role in the job family and generally handles the least complex inbound calls; escalates more complex call as appropriate. The target pay for this position is $20.00 per hour + monthly bonus + pay differential for being fully bilingual English/Spanish.

What you'll do:

  • Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
  • Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
  • Refer more complex or complicated calls to qualified team member.
  • Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
  • Track, follow-up and complete customer call backs to ensure inquiry resolution.
  • Collect payments whenever necessary and appropriate.
  • Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
  • Perform other duties as assigned.

What you'll need:

  • Required to be fully bilingual English/Spanish.
  • High school diploma or equivalent work experience.
  • Customer service/call center experience preferred, but not required.
    Banking, Mortgage/Loan Servicing industry experience preferred, but not required.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .

What We Offer:

  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
    Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

  • Customer Account Specialist

    5 days ago

    Anaheim, California, United States MEDICATECH USA Full time $104,000 per year

    OverviewThe Customer Account Specialist position serves as the key point of contact for customer interaction, support, and relationship management across MTU's network of customers, dealers, and installers. This front-facing role ensures consistent, high-quality service and communication while maintaining accurate documentation, CRM data, and customer...

  • Auto Claims Specialist I

    2 days ago

    Anaheim, California, United States Cox Automotive Full time $60,000 - $80,000 per year

    At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto. That's where you come in. We're looking for an Arbitrator I to learn the ropes of resolving customer complaints and ensuring we don't make the same...

  • AT&T Customer Service

    2 days ago

    Anaheim, California, United States SAGA Capital Full time $49,000 - $59,684 per year

    Stephen Consulting Inc., a sales and business consulting firm, is hiring an AT&T Customer Service & Sales Trainee to serve as a trusted advisor for AT&T's end-to-end offerings. From 5G networks and blazing-fast internet to digital TV and business-grade tools, the AT&T Customer Service & Sales Trainee helps customers find the perfect fit—with empathy,...

  • AP Specialist

    7 hours ago

    Anaheim, California, United States Apex California Region Hold Co Full time $62,400 - $72,000 per year

    Overview:Apex Service Partners is not just a HVAC service provider - we're a team of passionate professionals dedicated to delivering exceptional service to our valued customers. We're passionate about people, collaborative in our approach, and believe in staying scrappy while having fun. Here, you'll find a work environment that feels like family, where...

  • Accountant (Insurance Industry) - HYBRID

    4 days ago

    Anaheim, California, United States DB Insurance Full time $104,000 - $130,000 per year

    Job TitleAccountant (Insurance Industry)Location222 S Harbor Blvd, #720, Anaheim, CA 92805Salary$26.44/hour - $31.25/hourPosition TypeFull-timeNon-Exempt (Hourly)Monday – Friday8:30 am – 5:30 pmHybrid after 90 days – 3 days in office/2 days WFHReports toAccounting ManagerPosition OverviewWe are seeking a detail-oriented and reliable Accountant to join...

  • Interviewing Specialist

    3 days ago

    Anaheim, California, United States Clear Motivations Full time

    Interviewing Specialist – Join a Mission with PurposeAbout UsAt Clear Motivations, we believe everyone deserves the chance to thrive. As a dedicated adult day work program serving adults with disabilities, our mission is to create a safe, inclusive, and empowering environment where every individual can reach their fullest potential.We're a passionate,...

  • Logistics Planning Specialist

    2 days ago

    Anaheim, California, United States Stepan Full time $65,000 - $85,000 per year

    Location:Anaheim, CA, US, 92803Job DescriptionStepan is currently hiring a Logistics Specialist to support our dynamic Production team in Anaheim, California. This position reports directly to the Production Manager and plays a key role in ensuring efficient operations across our supply chain.Key Responsibilities:Plan, coordinate, and oversee shipments,...

  • Customer Care Center Representative

    2 weeks ago

    Anaheim, California, United States Friar Tux Shop Full time $35,000 - $60,000 per year

    Job descriptionFriar Tux is seeking polished Call Center Representatives to follow up with our customers to discuss our services, current company promotions and take incoming orders. They will also be helping Stitch and Tie, the online buisness for Friar Tux.Some will be outbound calls contacting customers who have expressed an interest in our company...

  • Educational Support Specialist

    5 days ago

    Anaheim, California, United States West Coast University Full time $28 - $38 per year

    Job Posting TitleEducational Support SpecialistChoose To Make A DifferenceCome care with us at American Career College As a member of a certified Great Place to Work, you will guide nursing students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. At American Career...

  • Customer Product Coordinator Bilingual Mandarin

    4 days ago

    Anaheim, California, United States Excelsior Nutrition Inc Full time $60,000 - $90,000 per year

    Benefits: FSALTDLife Insurance401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceJob Summary: The Product Development Coordinator is responsible for managing customer orders from entry through delivery, ensuring accuracy, timeliness, and clear communication across departments. This role supports both internal and external customers...