Scheduling Solution Advisor

2 days ago

Remote, Oregon, United States Emerging Tech, LLC Full time $120,000 - $140,000 per year

Position Overview:

Emerging Tech is seeking a Scheduling Solution Advisor to support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program. This role is ideal for a professional with deep expertise in Cerner scheduling solutions, project management, and workflow optimization. The Scheduling Solution Advisor will provide knowledge transfer, guidance, and support to VA solution experts at the national, VISN, and local levels, ensuring effective implementation, testing, and adoption of scheduling workflows within the EHRM program.

Key Responsibilities:

  • Provide Cerner expertise and solution knowledge for Scheduling to VA solution experts, National/VISN Councils, and local workshops
  • Translate Cerner capabilities and nomenclature to enable VA understanding in partnership with Solution Experts
  • Bring VA-assigned solution experts up to speed in their respective areas through knowledge transfer
  • Review and assist Solution Management Administrators (SMAs) with task orders and deliverables to ensure accuracy and timeliness
  • Support current state workflow and requirements analysis
  • Assist in designing future state workflows, including diagrams, risk identification, and pain point analysis
  • Support management, escalation, and resolution of trouble tickets and change requests
  • Assist in reporting requirements, mapping, and identification activities
  • Contribute to development of EHRM test scripts and support all EHRM testing phases and events
  • Review and help manage issues and risks, including mitigation planning
  • Collaborate with Oracle Health and VA teams on system build, design, and workflow changes
  • Assist in reviewing training manuals and job aids for alignment with workflows
  • Support cutover/go-live planning and provide post go-live support
  • Assist in developing and reviewing workplans and project documentation
  • Provide subject matter expertise in Scheduling workflows and processes
  • Facilitate stakeholder reviews, scenario evaluation, and workflow optimization recommendations

Minimum Qualifications:

  • 10+ years of professional work experience
  • Experience managing IT-related projects, including tracking costs, schedules, and performance
  • Ability to identify, assess, and mitigate risks
  • Bachelor's Degree in Engineering, Computer Science, Systems, Business, or related technical/scientific discipline (or 8 additional years of relevant experience may be substituted)

Preferred Qualifications:

  • Experience supporting the Department of Veterans Affairs (VA)
  • Cerner Millennium experience on code levels 2018 or higher
  • Understanding of Cerner Model recommendations
  • Experience identifying root causes, corrective actions, and solutions for major incidents
  • Experience leveraging ServiceNow for reporting and ticket management
  • Strong leadership, communication, analytical, and organizational skills
  • Experience collaborating with multiple stakeholder groups to evaluate, escalate, and resolve issues
  • Ability to facilitate reviews, assess stakeholder impact, and recommend workflow optimizations

What We Offer:

  • Competitive compensation
  • Generous paid time off (PTO) and federal holidays
  • 401(k) plan, health, dental, and vision insurance, and other standard benefits
  • Remote-first flexibility with opportunities for long-term career growth
  • Mission-driven work supporting federal health IT and scheduling solutions
  • Professional development in EHRM workflows, project management, and solution advisory

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