Platform Engineer, Ops Engineering

At Ramp, we're rethinking how modern finance teams function in the age of AI. We believe AI isn't just the next big wave. It's the new foundation for how business gets done. We're investing in that future — and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 45,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.

Ramp's investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

Join our growing Ops Engineering team and help build internal tooling and infrastructure that empowers operators at Ramp. As an internal-facing team, you'll work directly with our operations teams to design, implement, and scale tools and systems that enable them to serve our customers more efficiently and effectively. Much of our work involves managing the Retool platform, building custom tooling on top of platforms like Zendesk, developing internal API to support internal operations, and creating operator-facing applications that help our ops teams move faster and deliver better customer experiences.Op

Ramp is, at its core, an engineering company, and is on a mission to build the best engineering team in the world The Ops Engineering team is highly cross-functional, working closely with operations, customer support, and other internal stakeholders to solve a wide range of infrastructure and tooling challenges. Our ideal candidate has a strong sense of ownership and enjoys owning projects from inception to scaling them in production. We value people who take pride in their work, and show an aptitude for learning quickly whether they're familiar with our stack or not. You'll be working with a nimble team of committed and talented engineers and having a large, long-term impact on technical design and engineering culture. We are intentionally pushing to use AI to automate workflows end-to-end, reducing manual toil and standardizing patterns across Retool, Zendesk, and our internal APIs.

Our ideal candidate possesses a deep knowledge of AWS, or an equivalent cloud provider and will assist in building the next generation of our internal tooling infrastructure. They have been accountable for deploying production systems and have experience handling scale, reliability, observability, and automation. They exhibit a strong sense of ownership, promptly addressing high-urgency issues that impact internal users, and they also mentor and foster the growth of every other team member.

What You'll Do

• Own and evolve Ramp's internal tooling platform infrastructure, serving as a technical leader for platform strategy and architecture
• Manage the Retool platform ecosystem, establishing governance standards, best practices, and self-service capabilities for operations teams
• Design and maintain platform integrations with third-party systems like Zendesk, creating reusable components and standardized patterns
• Build and scale platform infrastructure using cloud-native technologies including AWS services, PostgreSQL, Redis, and containerization platforms
• Partner with operations stakeholders to define platform requirements, drive adoption, and enable teams to leverage platform capabilities effectively
• Establish platform health monitoring, observability standards, and performance metrics to ensure reliability and scalability
• Drive platform security, access controls, and compliance standards across internal tooling infrastructure
• Participate in an On Call rotation to resolve critical platform issues impacting internal users

What You Need

• 5+ years of experience building and operating production platform infrastructure, preferably internal tooling platforms or developer platforms
• Deep production experience with AWS cloud infrastructure and platform services (or equivalent cloud provider)
• Proven track record managing and scaling platforms like Retool, or similar low-code/internal tooling platforms
• Strong experience with platform integrations and building on top of third-party systems (e.g., Zendesk, Salesforce)
• Expert knowledge of Infrastructure-as-Code tools like Terraform for managing platform infrastructure
• Experience establishing platform governance, standards, and self-service capabilities for internal teams
• Proficiency in backend programming languages (Python, , etc.) for building platform services and APIs
• Strong ability to partner with operations stakeholders to define platform requirements and drive adoption
• Experience with platform observability, monitoring, and reliability engineering practices
• Strong sense of ownership over platform infrastructure and ability to drive platform strategy from conception to scale

• 100% medical, dental & vision insurance coverage for you

• Partially covered for your dependents

• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF (as needed)
• Pet insurance

If you are being referred for the role, please contact that person to apply on your behalf.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Compensation Range: $188K - $258K