ECI Inside Sales and Customer Relations Specialist

6 hours ago

Houston, Texas, United States Electro-Coatings of Texas Inc Full time $40,000 - $70,000 per year
:

Electro-Coatings of Texas is looking for a personable individual to join our team as an Inside Sales and Customer Relations Specialist. This person will be the first point of contact for prospective, new, and existing Electro-Coatings of Texas customers. They will need to be readily available to assist with inquiries regarding services, pricing, and general support for customer needs. This position will require the answering of a significant volume of incoming telephone calls, responding to questions, and following up regarding new sales opportunities. The Inside Sales and Customer Relations Specialist will also assist with walk-in customers and visitors at the facility.

Their general responsibilities will be the following:

  • Meets and greets customers in person and/or over the phone.
  • Managing the transfer and direction of calls to the appropriate personnel member based on the customer's specific needs.
  • Cultivating meaningful connections with customers.
  • Communicating services to new and existing customers.
  • Offering guidance and clarification to customer inquiries.
  • Anticipating customer needs and proactively engaging with clients.
  • Assisting multiple customers and manage a number of internal requests simultaneously.
  • Researching and following up regarding information requested by the customers.
  • Conferring with different departments to gather information for customer requests of lead times and job status updates.
  • Driving personal vehicle to visit with local customers.
  • Other tasks as assigned by the General Manager.

Requirements:

  • Organizational skills and the ability to respond to multiple customers at a time.
  • Ability to prioritize activities & possess a high level of follow up.
  • Team-oriented and Self-motivated.
  • A self-starter with the ability to work independently
  • Must exemplify professionalism and a strong work ethic.
  • Passionate for customer satisfaction and all sales strategies.
  • Skilled in the use of the computer, internet, email programs, and the Microsoft Suite.
  • Must possess a high level ability to read, comprehend, and follow both written and oral instructions and information.
  • Must have the ability to document and report information with a close attention to detail.
  • High School Diploma or GED
  • Must possess the ability to read, comprehend, and write simple instructions, short correspondence, and memos. Bilingual is preferable.
  • Must possess effective and professional communication practices and a collaborative work ethic.
  • Be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. The ability to solve practical problems in a timely, effective, and professional manner is a requirement for this position.
  • Must maintain the ability to speak effectively before customers and employees throughout the organization.
  • A valid driver's license with a clean driving record is needed for this position.

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