Agent Success Specialist

4 days ago

Remote, Oregon, United States Delos Insurance Solutions Full time

About Delos Insurance Solutions

Delos Insurance Solutions, a pioneering Managing General Agent (MGA), is at the forefront of transforming property insurance in climate-affected regions. Delos is currently active in California, writing policies in areas that other insurance providers are avoiding for wildfire exposure.

Position: Agent Success Specialist

At Delos Insurance Solutions, we are seeking a dedicated and licensed insurance professional to join our team as a Customer Service Representative. The ideal candidate will hold a California Property & Casualty Insurance License and possess previous experience in customer service within the insurance industry. In this role, you will play a crucial part in our mission to redefine property insurance in wildfire-prone regions, offering unparalleled service to our valued customers.

Key Responsibilities:

  • Deliver top-tier, unscripted white-glove service via phone, email, and chat.
  • Proficiently navigate carrier websites, HubSpot CRM, SMS, and other omnichannel functions.
  • Tactfully handle conflict resolutions and expertly de-escalate client situations.
  • Establish and nurture positive client relationships, ensuring all inquiries, cancellations, and confirmations are adeptly managed.
  • Document daily challenges and corrective actions in the call-center database.
  • Use insights from call-center data to suggest continuous improvement strategies.

Role Objectives:

  • Uphold Delos' unparalleled standard of client service and support.
  • Drive continuous process enhancements using feedback and data.
  • Cultivate a thorough knowledge of our insurance products to serve clients effectively.

Qualifications:

  • Valid California Property & Casualty Insurance License.
  • Stable High-Speed Internet connection suitable for VOIP.
  • Quiet Work-from-Home setup.
  • Genuine passion for customer service and effective interpersonal skills.
  • Technical proficiency with platforms such as Slack, Gmail, G-Suite, Adobe Acrobat, Microsoft 365, HubSpot CRM, Zoom, and more.
  • Physical capabilities: Regular keyboarding, sharp vision, and ability to communicate using a headset.

Key Attributes:

  • A blend of professionalism and punctuality.
  • Self-driven with a collaborative mindset.
  • Adept problem-solving abilities.
  • An optimistic, proactive demeanor coupled with a strong sense of responsibility.

What We Offer:

  • Competitive salary and stock options.
  • Comprehensive benefits package, including health, dental, vision, and 401(k).
  • A supportive and collaborative work culture.
  • Access to state-of-the-art technology tools to enhance your efficiency.

If you are a licensed insurance professional with a passion for delivering exceptional customer service and a desire to be part of a groundbreaking startup revolutionizing property insurance, we invite you to apply. Join us in making a meaningful impact in wildfire-stressed regions of California.

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