Major Account Manager

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, , ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

As a Major Account Manager (MAM), you'll be responsible for our top shipping clients to ensure success by driving growth within an assigned portfolio of managed accounts, retaining volume, and managing customer satisfaction. The role works directly with personnel from the United States Postal Service, other channel partners, product marketing, engineering, and other personnel to ensure client satisfaction and retention.

We are looking for someone who is ideally located in any of these major metro areas: Atlanta, GA; Jacksonville, FL; Orlando, FL or Fort Lauderdale/Miami Metro.

Sales Perks:

• Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• Fun Annual Global Revenue Kick Off Week at HQ in Austin, TX
• Auctane Roof Top Happy Hours

About the Team

The Major Account Management team is a growing and highly qualified team of sales representatives that drives existing client growth within an assigned portfolio. Our Major Account Manager ensures the success of our most valued customers. The team helps leading ecommerce sellers fulfill their products to their buyers using the most efficient and economical path. The role requires the sales representative to be an industry expert in the areas of technology solutions and carrier services. The role works directly with members from our carrier partners, other channel partners, product marketing, engineering, and other personnel to ensure client satisfaction and retention.

What will you be doing?

• Manage a strategic book of business.
• • Annually increase portfolio revenue.
• Prepare an annual plan for each assigned managed account to grow USPS volume.
• Conduct quarterly QBR's with assigned managed accounts.
• Introduce new technologies, products and features.
• Increase the profitability of each account
• Take ownership of the customer experience post-sales.
• Identify growth opportunities within the client base.
• Develop multi-layered relationships in each account.

• Understand and align with the growth plans of the business.

• Build strong internal and external customer relationships.

• Act as the key point of contact (POC) for assigned customer's day-to-day needs.
• Provide customer profiles to executive management.
• Effectively negotiate issues that may arise to retain and grow the volume.

Be an industry expert and advocate.

• Be a product expert and communicate the value in new products/features and to assigned accounts.
• Stay abreast of industry news, innovations, trends, and best practices. Communicate and make recommendations that fit the business needs of each assigned account.

What we are Looking for

• Bachelor's degree preferred.
• Minimum of Four (4) years' field sales experience required.
• Minimum of Two (2) years' relationship management experience.
• Excellent verbal and written communication skills.
• Strong professional presence; comfortable working with C-level.
• Strong customer relationship management skills.
• Strong analytical and organizational skills.
• Proven ability to be a strategic problem solver.

What will make you stand out?

• Small parcel shipping and/or eCommerce industry experience desired.

The Tech

• Working knowledge of Microsoft Office applications.
• Salesforce experience is a plus.

Travel Requirements

• 75% travel required.

What do we offer?

• We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands
• We offer 12 paid holidays for all of our US employees
• 401k employer matching program – because your future deserves a friendly boost
• • We conduct annual merit reviews to recognize and reward your hard work and achievements.
• Company events, we work hard, play hard We do our best every day, even at our regular team-building events.
• Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
• • Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• Employee Assistance Program. We offer up to 8 free mental health sessions.
• We offer gym discounts to help you stay fit and healthy
• We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• Employee Referral Program We reward employees helping us find top talent
• An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.